Guest checkout loop

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  • Hikashop Essential
5 months 2 weeks ago #356664

-- HikaShop version -- : 5.0.0
-- Joomla version -- : 4.3.4
-- PHP version -- : 8.2.11
-- Browser(s) name and version -- : CHROME

Hi!

I've purchased the essential license in order to use the guest checkout. However, I can't seem to get it working. I tried all possible combinations in the settings, but the result is allways the same and I'm stuck on step 2. After filling in my mail and address, I'm then redirected to a page that displays my email and a button labeled "Change guest information". Clicking the button takes me back to the email / address form...

Can you please help me?

Thanks!

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  • MODERATOR
5 months 2 weeks ago #356673

Hello,

Can you provide these elements please :
- An Url link to your website (and the necessary instructions to carry out a checkout)
- Your login registration setting via a screenshot

alt


Regards

Last edit: 5 months 2 weeks ago by Philip.

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  • Hikashop Essential
5 months 2 weeks ago #356736

Hi!

Website: www.kalos-penina.si/en/shop

Settings screenshot attached

Thanks for your help.

Attachments:

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  • MODERATOR
5 months 2 weeks ago #356767

Hi,

The issue comes from your template.
It has specific CSS code in the file /templates/et_wine/css/hikashop.css to hide the next button on the second step of the HikaShop checkout:
i.imgur.com/0iMuoee.png
You can remove the code

.hikashop_checkout_page_step2 .hikabtn_checkout_next{
  display:none;
}
from that file to fix the problem but I would recommend you to report the issue to your template provider.
That way, when you update the template in the future, you won't loose the change and it will help other future users of that template too.

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