Issue with PayPal Checkout

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  • Hikashop Business
4 weeks 5 hours ago #368057

-- url of the page with the problem -- : newwavepeptides.co.uk/
-- HikaShop version -- : 6.0.0
-- Joomla version -- : 5.3.2
-- PHP version -- : 8.2.28

When the customer is on the payment option of the PayPal for where they can chose to click the PayPal button or fill in the credit card details, there is also a button that say 'Cancel and choose another payment method'

When you click this button, it goes back to the homepage and clears the cart.

How to I stop this from happening? I want them to go back to the payment selection page.

Thanks.

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  • MODERATOR
4 weeks 2 hours ago #368058

Hi,

This probably happens because the cart is already cleared when the user sees that page. And thus, when he is redirected back to the checkout, the system can't display the checkout and instead displays you a page with a message tell you the cart is empty.
Set to "clean cart when order is" setting to "confirmed" in the HikaShop configuration so that the cart is only cleared after the payment, not when the user clicks on the "finish" button of the checkout. That will then work like you want.

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  • Posts: 74
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  • Hikashop Business
3 weeks 6 days ago #368067

Hi Nicolas, so easy when you know how! That fixed it, thank you.

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