Authorize.net credit card module/plugin won't allow entering of a credit card, F

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12 hours 7 minutes ago #368311

-- url of the page with the problem -- : pearblossomfarms.com/
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : The Aurthorize.net Credit card module refreshes but it won't show the form to enter credit card.

We have processed transactions without issues until last week, but today we received a message that the customer could not find a form to enter their credit card after creating an account and purchasing a product.

In going over things, I realized our subscription expired in April 2025. I will be renewing it as soon as my client sends me their credit card or has time to go online with zoom so I can renew hikashop, but that cannot be the reason since we have had transactions clearing until recently.

What happens now is that after login or after creating an account we get this message:

Credit Card PBF
You can pay by credit card using this payment method
You chose the payment method: Credit Card PBF

Clicking on "Pay" or "Continue" just refreshes the page and there is no form to enter the credit card.
I also turned on Paypal Checkout, but that too only refreshes and never goes to paypal to pay.

Again, everything worked fine as of last week.
I am checking Authorize.net in case something went wrong there, but it all seems in order. I'll have my client call them to confirm. Meantime there is no available payment method on the website.

PS: The Authorize.net plugin is named
Hikashop Authorize.net Payment Plugin

I cannot find out if this is the same plugin as this one: www.hikashop.com/marketplace/product/150...e-js-by-obsidev.html

I am having my client call authorize.net to make sure nothing is broken over there.

Last edit: 11 hours 37 minutes ago by conticreative. Reason: Added more info.

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2 hours 1 minute ago #368316

Hi,

The Authorize.net payment plugin you're using is the old one included in HikaShop. It is considered obsolete by Authorize.net and will be phased out:
support.authorize.net/knowledgebase/Know...ticle/?code=KA-04454
The one at www.hikashop.com/marketplace/product/150...e-js-by-obsidev.html uses the latest API of Authorize.net and is what is recommended since a few years ago.

Now, I don't think that your issue is linked to this. SIM and AIM are both listed as still operational: status.authorize.net/
Also:
- there is no interaction between the plugin and Authorize in order to display the credit card form if you're in AIM mode. So you should see the credit card form on the checkout.
- and if you're in SIM mode, then the redirection page to Authorize should display at the end of the checkout.

So I'm not sure what the problem is.
I would first recommend checking what mode you're using: AIM or SIM in the payment method settings page.
Also, activate the "debug" setting of the payment method.
Then, do another test, and see if you get anything at the end of the "payment log file" of the HikaShop configuration:
www.hikashop.com/support/documentation/5...nfig.html#main_files
You can also try to switch the mode from AIM to SIM or vice versa, in order to see if you get another result.
Also, it's possible that your template hides error messages. So you can also temporarily switch to the default template of Joomla to see if you get any error message when reproducing the issue.

Migrating to the new payment plugin would also probably solve the problem since it uses another mechanism.

I doubt updating HikaShop will help, unless you modified the core files of HikaShop which would have led to the credit card form display from being skipped.

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