Change text on checkout and white box on the right side of the site

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3 weeks 4 hours ago #370619

-- url of the page with the problem -- : www.time-for-you.be
-- HikaShop version -- : 6.3.0
-- Joomla version -- : 5.4.3
-- Browser(s) name and version -- : Firefox

Hi,

Yesterday I worked on Hikashop and everything went normal. When I opened the site todat they was a big white box on the right site. I don't know how it got there. I don't know if there is a link wirth Hikashop but I think so. Can somebody tell me what it is and how to remove it?

At the end, when the checkout is done for manual payment costumers get a screen with all information how to transfer money. But now this is the standard text. I cannot find where I can change that text. I also would like that the costumer receives an email with all thiss information. So how or where can i change the text and how do I get Hikashop to send a final mail to the costumer with all the needed info to do a money transfer?

Thanks for your help.

In attachmene the text with info the costumer gets after chekout. I want to change this text and I want it also send by email.



Greetings

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2 weeks 6 days ago #370620

Hi,

The "white box" on the right side comes from the template which adds the sidebar because you've configured a module to display there.
That module is the cart module. You've configured it to not output anything when it is empty, but the template still sees the module and thus still reserves the area for it.
I would recommend not displaying the cart module there if you don't plan on having other modules in the sidebar. Instead move it to a top position and configure it in "mini cart" mode.

Regarding the information displayed to the user, when you edit your payment method in System>Payment methods, you have a setting "information" where you can change that default text.

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2 weeks 6 days ago #370623

Thanks for this info. I could resolve the problem about that area.

But I cannot find the way to change the info. Could you tell meexactly how to get there? Because I cannot find it.

And how can I let this info be send by email to the costumer?

Thanks

Last edit: 2 weeks 6 days ago by Faan. Reason: Extra question

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2 weeks 6 days ago #370625

Hi,

As I said, you need to access the System>Payment methods menu:
i.imgur.com/RaIyqmx.png
There, you'll see the listing of payment methods you configured.
Edit the bank transfer payment method you've created in the past and on that edit screen, you'll have an information setting where you can change this:
i.imgur.com/0p7k0IL.png

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2 weeks 6 days ago #370627

Ok thanks. Your pics are not the same as mine because of a different version but I found it.

Then one last question. How can it be mailed? Or is this not possible?

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2 weeks 6 days ago #370628

Hi,

It will be included in the email automatically normally.
This depends on the order status of the order and what you configured under the "unpaid" column of the System>Order statuses menu of the HikaShop backend.

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2 weeks 1 day ago #370685

I am sorry but again your answer is not clear to me. And I encounter still problems.

I hope for a clear answer.

There is no mail included. I cannot find where to install this nor where to set up the mail. As we use different versions it would be nice to see by picture where to do this. I also cant find the place to change the text of the emails, if sended. So where can i enable and change them?

I couls change the text in Dutch when the order has been placed and giving the right info to do the transfer. But the top sentences I cannot find where to change those. And the same for the sentences on the bottom.

Then i have this strange thing. I asked a coworker to order something as a test. When she regitered she got mail to activate it. But when I try the same for a test i don't receive a mail to activate. I don't understand why the same procedure doesn't work for me but does for her.

When she tryes paypal it doesn't work at al. I did do the connection and paypal said hikashop was connected but no not working.

So many problems and i cant find in the manual how to resolve them.

Can you please help me? Using pics would be very easy.

Thank you in advance.

Greetings Stephane

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2 weeks 17 hours ago #370693

Hi,

There is no mail included. I cannot find where to install this nor where to set up the mail. As we use different versions it would be nice to see by picture where to do this.

What do you mean by this ? If you check my previous screenshot to access System>Payment methods, you can also see the "Emails" section there: imgur.com/RaIyqmx
There is no way you don't have that menu in your HikaShop. Please check again.
If you're saying that your problem is that HikaShop is not sending any emails, then it probably means that you have a problem with the email configuration in the Joomla configuration page: guide.joomla.org/user-manual/configurati...tion-smtp-mail-gmail

I also cant find the place to change the text of the emails, if sended. So where can i enable and change them?

If you want to customize the text of the emails, you can do so with translation overrides under the Languages tab of the HikaShop configuration:
www.hikashop.com/download/languages.html#modify

When she regitered she got mail to activate it. But when I try the same for a test i don't receive a mail to activate. I don't understand why the same procedure doesn't work for me but does for her.

It could either be because you're already logged in on your website, and thus there is no registration during the checkout for you and thus no activation needed.
I checked the situation on your checkout and I also got the registration with the activation email.

When she tryes paypal it doesn't work at al. I did do the connection and paypal said hikashop was connected but no not working.

I checked the situation on your website checkout with PayPal and I found that you have this issue:

Supposing that the buttons are displayed, if you click on the "PayPal" button and you don't get the PayPal payment popup, or you get a blank popup on top of the normal popup, it's likely you have a problem with the Cross Origin Opener Policy of your website. You need to configure your System - HTTP Headers plugin, via the Joomla plugins manager. In its Plugin tab, change its "Cross-Origin-Opener-Policy" setting to "same-origin-allow-popups"

www.hikashop.com/support/documentation/4...out-form.html#issues
So follow this and it should help.

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4 days 6 hours ago #370813

Hi, thank you for your answer.

1. There is no mail included. I cannot find where to install this nor where to set up the mail. As we use different versions it would be nice to see by picture where to do this.

What do you mean by this ? If you check my previous screenshot to access System>Payment methods, you can also see the "Emails" section there: imgur.com/RaIyqmx
There is no way you don't have that menu in your HikaShop. Please check again.

Your picture is not the same version as i have i think. But still I cannot find the place to enable sending the emails. It is definetely not to find in the way of your picture. So I still don't find where I can give hikashop the order to send a mail after ordering or paying or so. This way is just not working. Not even close to where I want to be.



2. If you're saying that your problem is that HikaShop is not sending any emails, then it probably means that you have a problem with the email configuration in the Joomla configuration page: guide.joomla.org/user-manual/configurati...tion-smtp-mail-gmail

I don't think Joomla is the problem as it mails perfectly with anymailing plugin. Also registration on hkashop is working as a mail has been send. I tested this with a coworker so i don't think the problem is with joomla. The problem has to be with hikashop but i cant find where. Anyway i tryed to put gmail as host ut nothing changed. The testmail arrived properly.

3. If you want to customize the text of the emails, you can do so with translation overrides under the Languages tab of the HikaShop configuration:
www.hikashop.com/download/languages.html#modify

No this is not workeng either. I don't need to translate. I need to write myself the message in the email. So I need acces to the file itself so i can write myself a text in that file or mail so it can be send. If ever possible.

4. When she regitered she got mail to activate it. But when I try the same for a test i don't receive a mail to activate. I don't understand why the same procedure doesn't work for me but does for her.

It could either be because you're already logged in on your website, and thus there is no registration during the checkout for you and thus no activation needed.
I checked the situation on your checkout and I also got the registration with the activation email.

This is indeed very possible. And as you see hikashop sends an email here ...

5.I checked the situation on your website checkout with PayPal and I found that you have this issue:

Supposing that the buttons are displayed, if you click on the "PayPal" button and you don't get the PayPal payment popup, or you get a blank popup on top of the normal popup, it's likely you have a problem with the Cross Origin Opener Policy of your website. You need to configure your System - HTTP Headers plugin, via the Joomla plugins manager. In its Plugin tab, change its "Cross-Origin-Opener-Policy" setting to "same-origin-allow-popups"

www.hikashop.com/support/documentation/4...out-form.html#issues
So follow this and it should help.

I understand nothing about what you are talking about here. So i tryed something else.
As you can see I used this plugin but i am not sure i used the right one.



Then i did some configuration. First i tryed the link, pointed with arrow but this didnt work even when paypal said it worked. Then i looked up the id's and filled in the info. Marked with a cross. So this worked.



So this seemed to work. But then paypal rederects me and i get 2 icon's for payment with PP or creditcard. Is this normal? Should i not just receive the icon for paypal as this is what i want to pay with? I do not wish the option for creditcard.



When i choose paypal i get this screen.



This is strange as it serves nothing. What can i do about it? Because when i close it i get this.



It would be nice to have this screen immidiately. Is there something i can do for this?

So bottom line, i still don't have acces to the emails; i cannot let hikashop send them; i am not sure if i use the good plugin for paypal as i see there are more plugins for paypal but no explanation wich one to use.

Thanks for your time

Greetings

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Last edit: 4 days 5 hours ago by Faan.

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4 days 1 hour ago #370815

Hi,

Let me address each point:

1. HikaShop emails not being sent

HikaShop emails are configured under System > E-mails (which I can see you found in your first screenshot). Each email in that list corresponds to a specific event (order confirmation, order status change, etc.).

For emails to be sent when an order is created, the order status notification email needs to be published (green checkmark). Please check that the emails numbered 1 and 2 in the list ("Order notification" and "Order admin notification" or similar) are published.

If you want to test, place a test order with the bank transfer payment method. After the order is created, check if an email was sent. You can also check the email log in Customers > Emails history. There, you'll see all the emails sent by HikaShop.

2. Removing the credit card option from PayPal

In your PayPal Checkout payment method settings, scroll down to the "Accept credit card payments" setting (visible at the bottom of your third screenshot) and set it to "No". Save the payment method. This will remove the credit card form from the checkout page and only show the PayPal and Bancontact buttons.

3. The blank white popup when clicking PayPal

This is caused by a browser security policy called Cross-Origin-Opener-Policy. To fix it:
1. Go to your Joomla backend, then Extensions > Plugins
2. Search for "HTTP Headers"
3. Open the "System - HTTP Headers" plugin
4. Go to its "Plugin" tab
5. Find the "Cross-Origin-Opener-Policy" setting
6. Change it to "same-origin-allow-popups"
7. Save

After this change, the PayPal popup should open directly with the PayPal login page instead of showing a blank popup first.

4. Customizing email content

The full customization of emails via the System>Emails menu is only available with the Business edition of HikaShop. I can see that you're using the Starter edition. In that case, only changing the text (you can add your own text too that way, but you can't change the layout of the email) is possible with translation overrides, as I was saying in my previous message.

5. Which PayPal plugin to use

You are using the correct plugin: "PayPal Checkout". This is the current and recommended PayPal integration. The other PayPal plugins (PayPal Express, PayPal, etc.) are older versions that are still available for backward compatibility but should not be used for new installations.

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