Don't create characteristics

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.10.8
-- PHP version -- : 7.4.25
-- Browser(s) name and version -- : Google chrome et Mozilla

Hello

Hi Nicolas,

I have a similar problem. I have created several products and added characteristics OK. Now I have just created a new characteristic and gone into a new product to add it. It allows me to select the characteristic, but nothing happens when I click save. I can no longer add any of the characteristics to the existing products.

Can you advise me about the patch and how I can add it?

Thanks

David

I have just made matters worse. Updated Joomla to 4.2 and now when I enter a product I get the error.
0 Database not set in Joomla\CMS\Form\Field\TagField

The check database in System looks all OK. Seems like a compatibility issue.

I'm running Hikashop 4.6.1
PHP 7.4.3

Any ideas?

Many thanks

David

Hi Nicolas,

Thanks for the information. The Joomla update was prompted by the site as being available. Normally I wouldn't rush to install but as I had the other problem, I thought it worth trying. I have restored the site the the previous version from a backup. However, I do still have the problem of being unable to save the characteristics within the products. It seems like the save button has stopped working for some reason. I thought it might have been a Javascript conflict with something else, but I've had a look at the code and the save button successfully triggers the onclick event to call "return window.productMgr.addCharacteristic();". Stepping through the javascript code it seems to progress without any obvious problems, but fails to complete the save process.

Do you have any ideas where it could be failing?

Thank you

David

Hi Philip,

I have been following every step as you detailed, except selecting a Default value. I have just done that and it saved OK.

This is interesting because I have created several products, all without a default value being set, and they all saved without a problem. However, the last product I created before I stated having this issue was saved with a default value. It seems that having selected a default value once has caused the issue. Is this reversable?

The main reason for not selecting a default value is that the products I'm creating have several different designs/colours and I upload an image for each design in the parent product, then upload just the specific design into the relevant variant. That way the base product shows all the option images. If I select a default value, it only shows the one design / colour.

Many thanks

David

Hi Philip,

Thanks for your reply. I have tested the image setting and, while not perfect because it adds a second copy of the default product image to the main product images, it does seem to be a workaround we can live with.

However, I'm now faced with having several products in the system that don't have a default set, so I'm not sure if this will cause a problem moving forward. Looking at the characteristics entry in the product, there doesn't seem to be a way to edit this to add a default. You seem to have to delete it and start again, which deletes all the product variants. This is a big deal, as some of the products have 18 colour options and 6 sizes making a total of 108 variants. Unless I'm setting them up wrong. Any advise on how best to deal with this would be helpful. Perhaps the default could be set in the database.

Many thanks

David

Hi Philip,

Sorry I should have said that I have a lot of products where the default value of the characteristic wasn't set. So I was looking for a way to edit the characteristic in the product so I could set the default value. However, it seems that this isn't possible so you have to delete the characteristic and re-add it setting the default value. The problem with this approach is that it deletes all of the variants that had previously been created. Which results in a lot of work re-adding them. If you don't have a way of editing this, then my next approach would be to set the default value in the database table. Perhaps you could indicate which table(s) are used in the adding of characteristics within the product and the column used for the default value. While I can have a look through the database, it would be useful to know if there are any additional records in other tables that would need modifying.

I think it would also be useful to have a warning about the impact of deleting a characteristic from a product or editing a characteristic that has been used in a product, as I have found that deleting an entry from a characteristic causes problems for a product that uses it.

Many thanks

David