Product image to click

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8 months 2 weeks ago #352411

-- Joomla version -- : 4.3

Hello,

if you click on the product image on a product page, an extra page with a black background is opened and the product image is displayed in the middle. To close it you have to go back on the browser side, there is no X to close this view.

Question about this: How can the X be inserted so that this page is closed again?
And: How can I select a different color for the black background color?

Greetings from Christian

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8 months 2 weeks ago #352413

Hi,

The background color there is likely set by your browser. It seems that either the popup system which should be used when you click on the image has been deactivated, or there is some javascript error on the page leading to the popup system not working.
So, first, check that the "Image popup mode" setting in the HikaShop configuration is set to "shadowbox (external)". If it's set to "none", then the behavior will be what to describe.
If it's set to "shadowbox (embedded)", then it means your template needs to include the shadowbox library, and if that's not the case, you'll get the behavior you describe.
If it doesn't come from that setting, then it's likely a javascript issue. We would need the URL of a product page with the issue in order to check on the situation.

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8 months 2 weeks ago #352448

Hello Nicola,

Thank you for the feedback. shadowbox (external) was the solution.

Greetings from Christian

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