Hikashop user registration notifications not working with AcyMailing override

-- url of the page with the problem -- : mavendesignstudio-demo.com/antique-swan
-- HikaShop version -- : 3.4
-- Joomla version -- : 3.8.8
-- PHP version -- : 7

Hi,

I realize that the subject line includes an issue with AcyMailing but I think the issue is a conflict with Hikashop and AcyMailing. I was under the impression that AcyMailing and Hikashop worked well together but this I cannot determine yet. I have triple checked the configurations and followed the documentation from Hikashop and AcyMailing, and we had other developers from Polished Geek look at it as well. We suspect that Hikashop is not allow AcyMailing to take over the notification emails.

User registration had been set up to go through Hikashop in case that makes a difference. The plugin, Redirect Joomla registration to HikaShop plugin, has been enabled and disabled as a test but neither makes a difference.

The user notification upon registration (with password) is not overriding the default. The override plugin is enabled, see take.ms/JSRXW
The test message looks appropriate, see take.ms/UrI3M but the message that is being sent after a user registers still looks like the original, take.ms/POAeX
The notification that is published is joomla-ownActivReg, see take.ms/gbIXl
The logo was put in there as test and that’s how I was judging that nothing changed. Plus it looks like it always did.

I have written to AcyMailing but their only response so far was to check their documentation.

Thank you,

Karen

Thank you Nicolas for taking the time to write an explanation on this. We are working through some other options that will streamline this process for us.

Thanks again,

Karen