Backend Customer Name is showing as Email

  • Posts: 303
  • Thank you received: 18
  • Hikashop Business
5 years 9 months ago #294692

-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.8

For some strange reason, the backend order and customer listings show the customer's name as the email address instead of the First and Last Name. However, the order details have the full information.

Additionally, under the customer edit page, the email field shows up twice?? Any ideas on how to fix these issues? They seem related.

I can provide backend access if necessary.

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
5 years 9 months ago #294716

Hello,

The first name and the last name you see in the orders are coming from the customer address.
Depending how you have configured your registration (and checkout registration) ; you might not ask your customer their name during the registration ; so HikaShop is duplicating the "username" which can be the email address in some configurations.

www.hikashop.com/support/documentation/5....html#checkout_login

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Time to create page: 0.056 seconds
Powered by Kunena Forum