Reminder Plugin Emailing Wrong Users

Hi,

What I mean is to create an account with sendgrid or elasticmail, configure your Joomla settings to send the emails through that account, and enable back the reminder plugin to check if you still have the issue or not.
If you don't, then it means it's something coming from sendinblue (and in that case, you can make that change permanent) , and if you still do, then it means that the issue is not linked with sendinblue and thus switching to another email sending provider won't help (and in that case, you can revert back to using sendinblue as the problem is elsewhere).

Hi,

Well, at least we know that it's something on the website and not something in sendinblue.
So that's a step in the good direction at least.
Now, could you provide a backend access so that we could check what extensions you have installed on the website as well as your settings ? Maybe we'll be able to figure out something.

Hi,

I got the access thanks. I checked the situation there but couldn't find much. I also couldn't find the emails in the history corresponding to the subjects of the emails in your screenshots with the orders D6A9 and D7B0. So I'm not sure what's going on there.
Would you have more information on that ?

Hi,

I got the new access and thus I looked at the situation there.
I found the emails corresponding to your screenshots in the email history of HikaShop, where they looked fine.
So I had a look at plugins that you have on your website in case it would come from one, but the only one I could see is the "mailcatcher" plugin which is apparently something you added recently to check if the emails are correct when they are sent by Joomla. That's a great idea ! Unfortunately, it has yet catched a reminder email so impossible to check what that extension would log for these emails yet.

Another thing I saw is that the D6A9 email notification had two email addresses, and the D7B0 email notification had 3 email addresses in your screenshots a few days ago. And in the email history of HikaShop I can see that 3 order_reminder notifications have been sent at the exact same time for the orders D7B0, D6A9 and C6Z8.
And the 2 other email addresses of the D7B0 email notification seems to correspond with the email address of the customer for the orders D6A9 and C6Z8 (they are partially hidden in your screenshot so I can't be 100% sure).
So my theory about the issue is that the Joomla Mailer "To" value is not reset properly between two emails being sent.
That's actually what I was already thinking last month when I made some modifications to the plugin, hoping it would prevent that.
I had a second look at that today and I've made further modifications to the plugin to avoid the To not being cleared between two emails.
So I took the liberty of installing a new version of the plugin with these modifications on your website.
Hopefully, it will help...
Please let us know how it goes.

Note also that you'll only get the issue if several emails are sent in the same cron task check.
So you would need several orders to be notified at the same time to check if you still have the issue or not.
Because with only one reminder email sent in a cron tic, it shouldn't produce a problem.
So I would recommend to create several orders and manually modify the date of creation in the database (the order_created column of the hikashop_order table) to match your reminder window while the plugin is disabled. That way, you can enter email addresses of your own in the orders to not annoy your customers, and when you enable the plugin, it will send the reminder for all these orders at the same time, and you'll be able to easily check in your mailboxes if the emails got duplicated or not.

Hi,

It is sent only once per order / cart.
There is a flag added by the plugin for each order / cart which allows it to know whether it already sent the reminder for it or not.
So it will send the notification only if the flag is not on (meaning that the reminder wasn't yet sent) and if the order / cart last modified date is within the waiting period / max waiting period window.
So if you want to reuse the same orders for your tests, you need to change the value of the column order_reminded for the order to 0 in the hikashop_order table in the database.
You can do that with PHPMyAdmin.

Hi,

Thanks for your feedback.
I've just updated the plugin on our website with the latest patches so you can download it again on our website and install it on your other websites to get the same version as the one on the website you had provided us access to.