Collecting Customer Feedback

Hi,

What to use will depend on what you want to do with the feedback.
What you can do for example is use such testimonial extension:
www.joomunited.com/joomla-demo//my-testi...ls/testimonials-list
And in the email notifications, that you can edit via the menu System>Emails of HikaShop, you can just add the URL to the testimonial form for the customer and some text around it to explain to the customer.
Then, that extension allows you to display the testimonials in a module so that other customers can see them.
You can find other extensions doing the same thing on the Joomla extensions directory.

Hi,

So are you talking about leaving a review about the product they bought ?
HikaShop comes with a vote and comment system, which has an option "Choose the access level for votes or comments" that you can set to "bought" so that only users who already bought the product will be able to post a review on the page of the product.
So then you would have to add a link to the product page of each product in the email notification sent to the customer and tell them that they can post a review there.
www.hikashop.com/support/documentation/5...g.html#features_vote
Note that it also mean that this won't work with guest checkout as the user needs to be logged in to be able to link the user account, the order and the product all together.