AcyMailing subscribtion not editable

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  • Hikashop Business
1 year 1 week ago #350840

-- HikaShop version -- : 4.7.2
-- Joomla version -- : 4.2.9
-- PHP version -- : 8.0.25
-- Browser(s) name and version -- : Firefox

Hi there
We updated to AcyMailing Starter 8.4.1 and now we can not edit the subscribers anymore.
We can not contact AcyMailing as we do use the starter Version. Can you see if there is a mistake with the connection to Hikashop and see if this problem happaned on your side too.
Here what we need to be able to do.
We have 3 user Goups with 3 mailing lists. Whe need to be able to subscribe and unsubscribe useres manually in the back end. But right now it is not possible. When clicking on the edit buton from one subscriber in AcyMailling then a site opens to register a new subscriber. Before the update we could change the subscribtion from this user.
Hopefully you can help.
Kind regards
Raphael

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  • Posts: 81504
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  • MODERATOR
1 year 1 week ago #350841

Hi,

HikaShop is not involved in this.
You need to report the issue to AcyMailing's support.
Even if you're using the free version, you should be able to contact AcyMailing's people to report an issue. They should normally be happy to receive a bug report.
From time to time, I've reported issues to the developers of extensions I was not even using (following issues users of HikaShop had) and usually got a reply shortly.

The following user(s) said Thank You: ePower2007

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