Email for payment to shop owner

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  • Hikashop Business
2 months 3 weeks ago #359359

-- HikaShop version -- : HikaShop Business 5.0.3 [2402260027]
-- Joomla version -- : 4.4.3
-- PHP version -- : 8.2

System > Emails shows these following templates

2 Order administrator notification
ORDER_ADMIN_NOTIFICATION_SUBJECT="A new order has been created on your website"
Order Confirmation email to Site owner

3 Order creation notification
Disabled

4 Order status notification
Disabled

5 Order notification
Disabled

6 Payment notification
PAYMENT_NOTIFICATION_SUBJECT="%s payment notification : payment %s"
Payment Confirmed Email to Customer

I have edited the above active ones to meet the admin and customers needs and they all function as should

Issue: Site owner is receiving an email with the subject which includes ... PAYMENT_ORDER_CONFIRMED="Payment confirmed"

Where is this email template located / named as I wish to customize it?
I cannot find it anywhere

Thanks

Last edit: 2 months 2 days ago by yerg55.

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  • MODERATOR
2 months 3 weeks ago #359363

Hi,

I think you made a mistake there.
The "Order administrator notification" email is for when the order is created when the user clicks on the "finish" button of the checkout.
If the payment method you're using processes the payment after this, then receiving this email doesn't necessarily means that the payment will be made.
It's the "Payment notification" email which is sent to the admin (and not the user) which tells the admin that a payment has been made for an order.
So the subject containing "payment confirmed" and received by the admin must come from PAYMENT_NOTIFICATION_SUBJECT
Maybe it is the "payment %s" part where the %s is replaced by the status of the order, namely "confirmed".

All this also means that your customers don't receive any email for their order. I would recommend enabling the "order status notification" email, which is sent to the customer when the order is confirmed, after the payment.

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2 months 3 weeks ago #359392

Absolutely correct Nicholas.
I've been disabling emails to try and resolve the conundrum which remains

A customer places an order and the administrator receives 2 emails

1. A new order has been created.
2. Payment is Confirmed.

What I'm seeking is what generates the "2. Payment is Confirmed" email ?
I have got 1. edited as I want but where is email 2. generated from so I can edit this?
Have edited every one of the templates with individual identifiers and that one never comes through.

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2 months 3 weeks ago #359393

Hi,

You can see all the emails sent by HikaShop in the Customers>Emails history menu.
There, you'll also have the name of the email for each one, so you'll know the correspondance with what you have in System>Emails where you can edit them.
I believe that the "2. Payment is Confirmed" is the "payment notification" email. If it's not, then I don't understand why:
- you wouldn't receive, as the shop owner, the "payment notification" email when the order is confirmed
- you would receive another email from somewhere else (maybe the payment plugin you're using is sending the email without going through HikaShop's mechanism ?)

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2 months 5 days ago #359848

Discovered the solution.
Hard coded some xxx, AAA, MMM in the various email templates to chase it down.
Now to add further info into the language files to customise further.

Thanks

The following user(s) said Thank You: nicolas

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