Will HikaShop be supporting free shipping coupons?

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7 years 21 hours ago #267658

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5

While most of us use AWO Coupons Pro for complicated coupon marketing & promos, there is an issue with how "Free Shipping" coupons are handled.

What AWO does is basically give a coupon amount off that is equal to the price of shipping. So what you get on the order & invoice to the customer is something like this:

Products Subtotal = $200 (assume a taxable rate of 7%)
Shipping = $11.50 (non-taxable)
Coupon = $-11.50
Taxes = $13.20 (calculated on PRODUCTS minus the coupon amount, even though the coupon is technically for shipping)
Grand Total = $213.20

But what the customer should really see (and how taxes should legally be applied) is:
Products Subtotal = $200 (assume a taxable rate of 7%)
Shipping = $0.00 (changed to show as free due to coupon)
Taxes = $14.00 (taxes applied on full product price)
Grand Total = $214.00

The AWO Free Shipping solution really doesn't work correctly. It's a workaround at best, with some serious drawbacks:
- Customers are confused during checkout. They were expecting "free shipping" but it doesn't display that way on their order or invoice
- Taxes are under-calculated and collected by the store owner, leading to potential liability

What we really need is a way for HikaShop native coupon funtionality to include shipping coupons. In this way the shipping line would show correctly and taxes would also be applied correctly.

While store admins can manually create shipping methods for promotions, it's clunky and prone to error. Larger stores want to be able to use the full control of shipping coupons with date control. Is there a plan to add native shipping coupon functionality to HikaShop?

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts

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7 years 10 hours ago #267660

Hi,

Thanks for your feedback.
That's on our todo list but it's not a priority as AWO Coupon already has that.

The fact that the shipping coupon displays as a coupon while still displaying the shipping fee sound normal to me from a European perspective but I understand you might want it different. AWO Coupon could have it displayed like that with some tricky triggers implementation, but it would be cleaner to handle it directly in HikaShop.
Regarding the tax calculations, AWO Coupon could just add an option to its coupons to choose the way the taxes would be calculated. I don't see a problem with that.

Lastly, it would also be possible to develop a plugin to add a shipping coupon option to the coupons, and add your own coupon checkout view to the checkout workflow with our checkout API and override the cart loading of the shipping fees so that you could handle all you need to be able to add such feature to HikaShop through a plugin if that's something you're interested in developing and selling.

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