Discount not applying to all products in Category

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6 years 1 month ago #292576

-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.7

Subject is self-explanatory.

I set restrictions to a test account.

About half of products in my targeted category are not receiving the discount application.

Nor do those same products receive discounts if I target them specifically instead of by category.

No other overlapping discounts to those products/category.

Any ideas as to what's preventing the markdown?

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6 years 1 month ago #292578

Hello,

Can you show us how you configured one of the products that doesn't have access to your discount, but also how your configured your Discount through some screenshots.

Best regards,
Mohamed Thelji.

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6 years 1 month ago #292654

This is one of the products not working for discount application along with discount settings

PRODUCT



DISCOUNT

Attachments:
Last edit: 6 years 1 month ago by frlabao2.

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6 years 1 month ago #292656

Hi,

First, you need to identify which restriction is causing the discount from not being applied.
If you remove the restriction on the user, do you see the discount applied ?
If you remove the restriction on the product, do you see the discount applied ?

You say that when the discount is set for a whole category it is applied to some products and not to others. So that would indicate that the problem is not with the user restriction.
What is the difference between the products for which the discount work and for which it doesn't ? For example, could it be that some are affected to a vendor and some aren't ?

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6 years 1 month ago #292708

Found the fix - forgot to enable for vendor. Please close topic.

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