Cannot restrict discount to products

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  • Hikashop Business
1 week 4 days ago #315477

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.15
-- PHP version -- : 7.3
-- Browser(s) name and version -- : various
-- Error-message(debug-mod must be tuned on) -- : "error"

Normally we add a discount %, and select certain products in the "restrictions" area. The system is not letting us choose products. We click th e+ by the category, and no products show, it just says "error"

**EDIT** i added product id#s to the discount in the database tables and it worked, but we still need to fix this for future.

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Last edit: 1 week 4 days ago by cjmicro.

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  • MODERATOR
1 week 4 days ago #315478

Hi,

This indicates that something went wrong when loading the data from the server for the category.
I would first recommend to try again after loging out and in from your backend.
It could be an issue with a user session expiration and doing this would help.
If you still have the problem, then it could be anything from another extension (like a security extension, or some HTML replacing extension breaking things as it's wrongfully detecting something where it shouldn't do anything) to a bug in HikaShop for a special case (like for example a special character not handled properly).
To be able to help, we'll need a backend access and a FTP access and a link to this thread via our contact form so that we can analyze the situation:
www.hikashop.com/support/contact-us.html

Last edit: 1 week 4 days ago by nicolas.

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