Wrong tax - doesn't take coupon into account.

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  • Hikaserial Subscription Hikashop Business
1 month 2 weeks ago #337590

Hi

There seems to be a bug introduced most likely in one of the latest update. Tax is showing wrong in Base tax field. Tax there should be after discount, but it is showing before discount. Total is correct.
The same info is in customer's email.

Please let me know if this is settings issue or bug. I assume is a bug as we didn't change anything.

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1 month 2 weeks ago #337592

Hi,

I suppose it's a setting issue. In the coupon settings, you can select if you have automatic or manual taxes. And if it's manual, you can select which tax category to use for the tax rules applied on the discount amount.
So first, check that it's set to automatic taxes.
Then, in the HikaShop configuration, you have an "apply coupon" setting with the values "before taxes" and "after taxes". You might need to switch that setting.
Finally, in old versions of HikaShop we had a tax override plugin. If you have that plugin activated, make sure you deactivate it as it can cause issues with the tax calculations, especially with coupons. In fact, you can even uninstall it.

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  • Posts: 52
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  • Hikaserial Subscription Hikashop Business
1 month 2 weeks ago #337610

Hi

Thanks for reply. I did checks suggested and all seems to be ok.




but I think problem is here as these tax fields is not populated automatically:

If I enter tax all is ok.
In general tax is calculated correctly in total sum, but it is wrongly displayed in Base tax field.

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1 month 2 weeks ago #337611

Hi,

I think the issue is wih the "apply coupon" setting. I think you should change it so that taxes are taken into account when the coupon is calculated and added to the cart.

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  • Posts: 52
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  • Hikaserial Subscription Hikashop Business
1 month 2 weeks ago #337629

Ok, that did the trick. Now is showing correctly.

Thanks Nicolas

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