Filter Module doesn't filter

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  • Hikashop Business
1 year 5 months ago #345011

-- HikaShop version -- : 4.6.2
-- Joomla version -- : 4.2.2
-- PHP version -- : 8.1.7
-- Browser(s) name and version -- : Firefox 106.0b2

Hi,

I've set up the filter module on a site in development, but it doesn't filter.
I set up some filters and custom fields. The display is ok, but when clicking on Filter, nothing happens. I have no clue what I missed.

Could you please help?

Thanks

Sandra

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  • MODERATOR
1 year 5 months ago #345017

Hello,

Of course, at least we will try to !
In order to allow us to better understand the situation and get the root issue, can you provide these elements :
- Relative settings screenshot (module filter & filters, in Display => Filters)
- An access to your website (in order to directly analyze the context)

Note : Use our Contact us form in order to provide us secret references (like website access) and don't forget to add in your message an Url to this topic in order to keep the link.

Regards

Last edit: 1 year 5 months ago by Philip.

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1 year 5 months ago #345037

Thanks Philip for your message.

I sent you the credentials.

Note that the filter module works as expected on the category pages, but not on the 'all articles' pages.

Thanks in advance

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1 year 5 months ago #345039

Hi,

That's because you've configured the filters to display only for the Jouets and Geek categories respectively (in the settings of the filters).
So they should not appear on the main category listing.
And you had to do so because otherwise you can't select the corresponding custom field in the corresponding setting of the filter, because the custom fields themselves are restricted to the Jouets and Geek categories.

So if you remove the category restriction on the custom product fields and then in the filters, it will work like you want.

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1 year 5 months ago #345046

Thanks a lot Nicolas for your help!

I knew I was doing something wrong.

It's all good now.

Have a great weekend.

Sandra

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