HikaAuction email system

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4 years 5 months ago #229882

-- HikaShop version -- : 2.6.1
-- HikaAuction version -- : 1.0.0

Once HikaAuction is installed I can see that sytem emails are disabled. How emails for HikaAuction should be setup to send them to bidders, and how message can be customized?

Thank you.

Last edit: 4 years 5 months ago by jerzy.

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4 years 5 months ago #230040

Hello,
You'll find HikaAuction emails via "Hikashop->System->Emails" where you'll be able to directly customize them through the business version of Hikashop.

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4 years 5 months ago #230059

Thank you for your response, yes we have latest business version of HIKA and looking for action messages we see that html sending option is disabled and we can not see where the text can be changed inside html code.
Also we are trying to set up text version of the message but all text intrododuced in "text version" can not be saved.

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4 years 5 months ago #230072

Hello,
Note that If you just want to change the text of your Auction emails, the solution will be to edit the good translation key through your translation file via "HikaAuction->Configuration->Languages" :

; emails
;

AUCTION_MAIL_AUCTION_BIDDERS_OUTBID_NOTIFICATION="HikaAuction : Auction outbid notification"
AUCTION_MAIL_AUCTION_CANCELLED="HikaAuction : Auction cancelled notification"
AUCTION_MAIL_AUCTION_FINISHED_BIDDERS_NOTIFICATION="HikaAuction : Auction finished notification"
AUCTION_MAIL_AUCTION_FINISHED_WINNER_NOTIFICATION="HikaAuction : Auction winner notification"
AUCTION_MAIL_AUCTION_PRICE_CHANGED_NOTIFICATION="HikaAuction : Auction price changed notification"

AUCTION_MAIL_AUCTION_EXPIRED="HikaAuction: auction expired"
AUCTION_MAIL_AUCTION_UPDATE="HikaAuction: auction update"
AUCTION_EMAIL_OUTBID_TITLE="Outbid notification"
AUCTION_EMAIL_OUTBID_MESSAGE="An other buyer has outbid (placed a higher maximum bid) for the product '%s', the price is now %s, you can still outbid!"
AUCTION_CANCELLED_EMAIL_TITLE="Auction cancelled notification"
AUCTION_CANCELLED_EMAIL_MESSAGE="The auction of the product '%s' in which you have participated was cancelled by the seller."
AUCTION_FINISHED_BIDDERS_EMAIL_TITLE="Auction finished notification"
AUCTION_FINISHED_BIDDERS_EMAIL_MESSAGE="The auction of the product '%s' in which you have participated is finished. An other bidder won the auction for %s."
AUCTION_FINISHED_WINNER_EMAIL_MESSAGE="The auction of the product '%s' in which you have participated is finished. Congratulations, you won the auction for %s."
AUCTION_NEW_BID_EMAIL_TITLE="Auction new bid notification"
AUCTION_NEW_BID_EMAIL_MESSAGE="An other bidder bid for the auction of the product '%s' in which you are participating. The current price is %s"

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4 years 5 months ago #230163

Hello Mohamed,

Thank you for your help, yes this will work for us, changing translation text is fine, thank you.

We are testing HikaAuction component, all auction messages are published however email system for HikaAuction does not send any message to bidders. Our hikashop email system works, clients get messages when purchasing products but in case of auction component it does not work.

If I compare messages for hikashop and hikaauction I see that plain text field is empty in hikaauction, preload text isn´t copied to this field, and even if you can write text inside of text filed it will not save.

Thank you again for your help we do really appreciate it.

Jerzy

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4 years 5 months ago #230181

Hello Jerzy,
Can you check if :
- Your auction emails are correctly published via "Hikashop->System->Emails"
- An email is sent if you outbid one of your customers bid on an auction.

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4 years 5 months ago #230363

Hello again Muhamed,

Yes, all Hika Auction emails are published inside of the hikashop system, hikashop send emails but not for HikaAuction.
No, we tried with 3 bidders and nobody get any message of outbid of any kind. When auction finish no body get any message either for finished auction or winner anoucement.

Jerzy

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4 years 5 months ago #230391

Hello Jerzy,
If your Hikashop emails are correctly sent but not your HikaAuction emails, your issue is probably coming from your cron (HikaAuction use the cron to correctly send emails).
You should check that your cron is correctly working :
www.hikashop.com/support/documentation/5...cron-task.html#check

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