HikaAuction Payment error : An order containing that product already exists

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  • Hikaauction Standard
6 months 1 week ago #330603

-- HikaShop version -- : 4.4.1
-- HikaAuction version -- : 3.0.1
-- Joomla version -- : 3.9.25
-- PHP version -- : 7.4.12
-- Browser(s) name and version -- : Firefox Mac 78.7.1
-- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists

I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification.
First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists"
I checked the Orders page in the back end and there is nothing. What should I do?

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  • MODERATOR
6 months 1 week ago #330671

Hello,

Thank you for your feedback we succeed to reproduce it and we'll try to fix it as soon as possible !

Also, in your case the best solution will probably be to :
- set the "Use hikashop checkout" to YES via "HikaAution->Configuration"
- configure your HikaAuction checkout workflow
- test it again

Kind regards,
Mohamed.

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6 months 1 week ago #330676

I did that and tried again using the same auction. It displays the same error.
Should I try it with a new auction?

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6 months 6 days ago #330703

Hello,

Of course, you should test it again with another auction to test it with the proper "complete your order" link sent to the winner email.

Kind regards,
Mohamed.

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6 months 5 days ago #330766

I think that is working now, thanks.

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