Error <0>

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  • Hikaauction Standard Hikamarket Multivendor
4 months 3 weeks ago #332205

-- url of the page with the problem -- : dreamforfan.com
-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 7.4
-- Browser(s) name and version -- : firefox 88
-- Error-message(debug-mod must be tuned on) -- : Call to undefined method hikashopCheckoutHelper::haveEmptyContent()

After the auction ended, a letter was sent to the winner with a link. After clicking on this link, we see an error.
prntscr.com/12axjxe

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4 months 3 weeks ago #332209

Hello,

We were not able to reproduce that issue on our end, so can you send us a temporary back-end access to your website so that we can directly test and debug it ? Thank you!

You can send it using our contact form and by specifying a link to that thread in your message :
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.

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  • Hikaauction Standard Hikamarket Multivendor
4 months 2 weeks ago #332237

Hi!
We have sent you the data to access the administrative panel of the site.

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4 months 2 weeks ago #332241

Hello,

I think your issue was coming from the fact that you didn't configured any checkout workflow through your HikaAuction configuration page.

We just configured it for you so can you test your payment link again ? Thank you.

Kind regards,
Mohamed.

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  • Hikaauction Standard Hikamarket Multivendor
4 months 2 weeks ago #332253

Hey!
Thanks, it worked. There are two more questions about auctions.
1- we have set the auction duration to 60 days, but when the seller creates an auction, the duration is set to one day. How can this be changed?
2- When placing an order, the address fields are duplicated. Screenshot in the attachment.

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4 months 2 weeks ago #332289

Hello,

1. Do you mean that after setting availability end dates of his auction product to 60 after the start date and saving, the date where not properly saved ?

2. We'll need a back-end access to properly test it, can you activate the previous back-end access again ? Thank you.

Kind regards,
Mohamed.

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  • Hikaauction Standard Hikamarket Multivendor
4 months 2 weeks ago #332303

Hey!
1. I mean, is it possible in the default Hika Auction to make the duration of the auction more than one day? For example, 10, 20 or 30 days.
2. The previous back-end access is open.

Kind regards,
Aleksandr

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  • MODERATOR
4 months 2 weeks ago #332336

Hello Aleksandr,

1. Sure, you'll be able to do it by defining your auction availability dates through its configuration page (cf. screenshot).

2. We just tested it, and placed an order with the account your gave us, and the addresses weren't duplicated when we tested it.
Can you please give us step by step instructions on how to reproduce it ? Thank you

Kind regards,
Mohamed.

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Last edit: 4 months 2 weeks ago by Mohamed Thelji.

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  • Hikaauction Standard Hikamarket Multivendor
4 months 2 weeks ago #332357

Hey!

1- The winner of the auction receives an email with a link :

"Complete your order" - www.tobuyandsell.eu/index.php?option=com...ckout&product_id=611

2- follows the link

3- login
login: test1
pss: 123456

4-

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  • MODERATOR
4 months 2 weeks ago #332365

Hello,

I just tested it and found the 2 same adresses. However, when I removed them and created another address, that address wasn't duplicated like when I tried it with my account.

How did you create your address, and when was it duplicated ?

Kind regards,
Mohamed.

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