Mails not received on bidding

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2 weeks 7 hours ago #355154

-- url of the page with the problem -- : www.mauritiusproducts.com/fr/categories/category/142-encheres
-- HikaShop version -- : 2.6.4
-- HikaAuction version -- : 1.2.1
-- Joomla version -- : 3.6.5

Hi,

I don't receive any mail when bid is doing.

Is this problem related to Cron task ?

Regards.

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1 week 6 days ago #355177

Hi,

It's indeed possible. Please make sure that your cron task is running:
www.hikashop.com/support/documentation/5...cron-task.html#check

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1 week 6 days ago #355180

Hi,
I clicked on the cron url, and I received mail "HikaShop lancé le 2023-09-18 17:24
Auction PenDuick - Historic Marine validated
1 mail sent"

But when I bid on product, I don't received any mail.

Regards.

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1 week 5 days ago #355183

Hi,

Can you check the emails in the System>Emails menu ? There, you have an outibid notification email which will be sent to other people who bid previously on the product if a new bid is better than theirs.

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1 week 5 days ago #355196

Hi,

I activated "HikaAuction : Auction price changed notification" (see attached file), and I tested a new bid better than the previous.

But still no mail.

Here the link page to testing : www.mauritiusproducts.com/fr/categories/category/142-encheres

Regards.

Attachments:

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1 week 5 days ago #355198

Hi,

In recent versions of HikaShop, there is a menu Customers>Emails history where you can check the emails sent by HikaShop. So you can easily see if the emails are being sent. With your version of HikaShop, this has to be done on the email server side, by looking at the logs of the email server. So you would have to contact your hosting provider...
I'm suspecting that the emails are actually being sent but they are rejected as spam or something like that.
I would recommend you to test to bid with several accounts using an email address from www.mail-tester.com/
There, you can check if the emails are received and what kind of emails are received.

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1 week 3 days ago #355265

Hi,

I deactivated Spam filters on my server account, and tested with different emails (origin and destination side), but it's not better.

I don't know what to do.

Regards.

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1 week 3 days ago #355268

Hi,

Well, there is no easy way.
As I said, you would have to check with your hosting to know which emails are sent.

However, I tested it on your website, and I do receive outbid notification emails properly:
i.imgur.com/XRdjE0C.png

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