Subscription status not changing after end date.

  • Posts: 30
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  • Hikaserial Subscription Hikashop Business
2 weeks 6 days ago #373121

-- HikaShop version -- : 6.5.2
-- HikaSerial version -- : 6.1.1
-- Joomla version -- : 5.4.6
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Edge151.0.4129.93
-- Error-message(debug-mod must be tuned on) -- : None

The title says it all. Our subscriptions don't end after their end date. Including a screen shot. No changes in the configuration since setup 2 years ago. Was notified only recently, but apparently happening since about 2 months.

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2 weeks 5 days ago #373124

Hello,

Can you please verify that the "cron task" is correctly executed in your website?
www.hikashop.com/support/documentation/1...ashop-cron-task.html

HikaSubscription needs to the cron to perform automatic action, such as the expiration of the subscriptions.
But there are some "fallbacks", like the checks of user subscription when a user login.

Regards

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 30
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  • Hikaserial Subscription Hikashop Business
2 weeks 5 days ago #373129

Jerome,

Could have thought of that. This is the case. I also know what is causing this. We activated Cloudflare in June. Do you guys have any info on how to configure Cloudflare to resolve this?

Greets,

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  • Posts: 30
  • Thank you received: 4
  • Hikaserial Subscription Hikashop Business
2 weeks 5 days ago #373130

No need for intervention. Found out myself. Cron back up-and-running.

Greets,

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