Import from CSV delete other fields information

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  • Hikashop Business
2 months 2 days ago #316889

-- HikaShop version -- : 4.2.3
-- Joomla version -- : 3.9.16
-- PHP version -- : 7.3
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : Import from CSV delete other fields information

Hello,

I try update the products code from a CSV with a 3 columns (product_id;product_parent_id;product_code) and all the other information (product name, description, alias, keywords, etc) was deleted.
I have to put all the information from these fields in the csv so that it is not deleted, am I doing something wrong or is it a bug?

Best regards,
Bruno Simões

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  • MODERATOR
1 month 4 weeks ago #316939

Hi,

The product_code is used as reference ans also when you import variants, you're supposed to provide the characteristics columns as explained in the import documentation page:
www.hikashop.com/support/documentation/73-hikashop-import.html
The role of the import page is to import products and it's not suited to update the product_code.
In that case, I would rather recommend to use a mass action with a filter "CSV products". In that case, you can provide only the columns to update and you actually don't even need the product_parent_id column. Only the product_id and the product_code columns and it should work fine.

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  • Hikashop Business
1 month 4 weeks ago #316950

Hi Nicholas!
Thanks by your help.

Best regards,
Bruno

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