Update went wrong - please help

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10 years 11 months ago #105975

I just updated my HikaShop from 2.1.0 to 2.1.3. I went into Joomla/HikaShop, clicked the update link - it took to a download page where I downloaded a zip file - I used Joomla to apply the update. Everything seemed to work perfectly.

But now when I look at my site I have lost my options on my products. I check the backend and in the Options box and the Access Level box it says 'Only in commercial versions of HikaShop'.

I thought I had the commercial version - I am supposed to have HikaShop Business.

Please help - I need this fixed as soon as possible.

Terry

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10 years 11 months ago #106045

Hi,

It sounds like you click on the link to download the Starter edition
of 2.1.3 and not the Business edition of 2.1.3 so at the same time it
did the update, it downgraded your install. Simply install the
Business edition of 2.1.3 that you can download via the menu Your
account->Your subscriptions on our website and install it on your
website and you will get back the Business edition.

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10 years 11 months ago #106059

Yes - it appears that is exactly what happened. We logged in with the correct ID and downloaded the proper file and now everything is back to normal.

Thank you for your response.

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