No shipping or payment after upgrade

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10 years 11 months ago #111529

I had Hikashop on Joomla 1.5 and everything worked fine. I had FEDEX, UPS and USPS for shipping working fine and use an Authorize.net emulation for my credit cards. I since installed Joomla 3.1.1 and Hikashop 2.2 Nothing seems to submit right now. FedEx argues with invalid selections (wants home delivery even though it is), USPS is just lost and when I submit a sale (using manual shipping) it logs the sale but never calls out to the credit card processor. Its like nothing is being transmitted. Anyone have any thoughts? I have been through the FAQs many times already

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10 years 11 months ago #111530

Hi,

It's potentially a bug. HikaShop 2.2 has just been released and the shipping and payment methods system have been completely redone. We've tested it extensively but you probably stumbled on some bugs.

Could you provide a backend and FTP access to your website so that we can look at all that ?

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10 years 11 months ago #111531

Sure just let me know how to do that.

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10 years 11 months ago #111532

Oh you mean you want an account to login to the site admin and then also FTP to and from?

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10 years 11 months ago #111535

I did notice one thing odd. I updated the URL in the interface for the payment gateway to use eprocessing not Authorize.net. When I look at the file on the server it does not reflect that change. Let me know where to send the login info to

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10 years 11 months ago #111536

You can use our contact form:
www.hikashop.com/en/contact-us.html

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10 years 11 months ago #111537

sent

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10 years 11 months ago #111542

Hi,

You do not have access to the administrator section of this site.

We have access in the front-end but not in the back-end. So we can't check your configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 11 months ago #111546

Sorry I missed the check box. Fixed now. Just FYI I am looking to move up to commercial version but want to make sure everything works before I do. Had too many issues with other products that didn't work when I got them (not hikashop)

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10 years 11 months ago #111551

Hi,

The FTP account does not work.
We checked the backend and we see that the shipping plugins are not up to date. It is not the latest version installed in your website.
Because we can't access to the FTP, we can't check the folder permissions.

I think it is a plugin installation problem.
Please check the permissions in the hikashop plugin folders (hikashop / hikashoppayment / hikashopshipping).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 11 months ago #111553

Not sure where to get newer versions, those were the latest I could find. Can you tell me what versions to look for? Authorize.net came with it I thought so it should be up to date.

I checked the permissions and they look correct, image attached

Attachments:

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10 years 11 months ago #111554

to access the FTP add @averagegunguy.com to the user id I gave you

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10 years 11 months ago #111597

Thank you for the access.
I was able to update the plugins now.
It's working again now.

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10 years 11 months ago #111616

Thanks so much for the help! Is there a good resource to look for the most recent (other than browsing google)? BTW I see that FEDEX is unpublished as a shipping method. Did that one not work? I had hoped to get FEDEX and USPS both.

Time to move up to the commercial edition :)

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10 years 11 months ago #111618

The plugins are all in the back/extensions folder of the hikashop install package.
Fedex was already unpublished before we look at your website. So we didn't touch it.
It should work though provided that you configured it properly and that you enable it.

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