stop charging tax on shipping

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HikaShop Business: 2.3.0
Joomla! version, 3.3.0.
All browsers thus far

I have noticed the cart is charging tax on shipping which not correct, is there some place to turn that off so taxes are only charged on the merchandise? Thanks in advance for your help
B

I am having this same problem
Hikashop Business v2.3.5
Joomla 3.3.6
Using taxcloud plugin to calculate shipping

Tax is being charged on shipping and should not be, I have the shipping methods via the menu System>Shipping methods / "tax category" option to "none" and it still charges tax on shipping?

Here is what I get:
Subtotal $49.95
Shipping $7.95
Taxes $4.46 ---(Should be $3.85)
Total $62.36

How can I fix it so it does not charge tax on the shipping?

Tried that, see screen shot, nothing in "Shipping TIC id" still charging tax on shipping?

Ok, so I tried TIC id 11010 and many others, no change.... it still charges tax on shipping?

Hi Nicolas,

I have had issues with taxes using TaxCloud and have numerous threads elsewhere for multiple tax lines being displayed and captured on orders. I have narrowed it down to the issue in this topic. I live in California, and I know shipping is not taxable.

When I have the TIC ID set to 11010 it does the calculation at 0%, but then the order shows multiple tax lines in the email notification to the customer and in the additional order info in the back-end.

When I clear out the TIC ID, it then calculates tax on shipping which is wrong. But it does only show one line now, but is obviously wrong.

How can I solve this issue?

Your assistance would be greatly appreciated.

Thanks,

Ann

Thank you Nicolas,

I did exactly as your recommended:

Used TIC 11010
Turned off the "Detailed Tax Display"

But both the lines disappear now.

Thoughts of what else I can do?

Thanks,

Ann

Hi Nicolas,

The tax lines are not visible in the order details and the email confirmation.

It is available in the checkout process though.

Please advise what else I can try. I need to get this resolved this weekend or my husband will be filing for a divorce

Another thing real quick.

Another difference I noticed in turning the Tax Detail tab off is the % of the taxes that are being applied is no longer visible in the checkout process. It only labels it as Taxes whereas when the details feature is on it will give you Taxes (8.75%).

Thanks,

Ann

Hello again.

I sent an individual message with more details and login information for further assistance on this issue. Can you please confirm that you received it? I don't understand how the support system works with Hikashop outside of this forum.

Thanks,

Ann

It has almost been a whole week. Can someone from customer support get me some help on the issue of TaxCloud Shipping Tax Line being displayed as ZERO on my email confirmations/order information. I sent an email a week ago and have not heard anything at all. Please help, please.

Is there a ticket system for HikaShop support/help?

Thanks,

Ann

Thank you Nicolas. I have sent you the information as you indicated above.

Thanks again for your help.

Ann

Hello.

Can you please give me the location in the TaxCloud plugin file where I can disable the Shipping Tax item?

We have been stuck on this issue for a month now and are losing valuable time to launch our products.

I beg of you.

Is there any developer that I could hire to help me?

Thanks!

Ann