No shipping methods found after logging in

  • Posts: 392
  • Thank you received: 0
11 years 1 month ago #163128

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : latest
-- Joomla version -- : latest
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : chrome latest
-- Error-message(debug-mod must be tuned on) -- : No shipping methods available for your area

Hi,

Customers are having trouble with the cart. Existing customers who log into their registered accounts get the error message: no shipping methods available for your area.

They already have their shipping methods saved as they have ordered before and logged in.

I have figured out that to fix it, they need to delete their shipping address and then save it again. This happens to almost all repeat customers,

Any thoughts on how to fix this?

Thanks :)

Please Log in or Create an account to join the conversation.

  • Posts: 84216
  • Thank you received: 13665
  • MODERATOR
11 years 1 month ago #163130

Hi,

This would indicate that something ins missing in your customers address. For example, if you had removed/disabled the country field for them and later on added it and added shipping method restrictions on the zones, such issue could happen for the users who registered before the change.
I would recommend to look at the address entry in the hikashop_address table of your database before and after saving it in order to see what's different. Then, a simple query should be able to fix the problem for all the customers with the problem.

The following user(s) said Thank You: Bugger101

Please Log in or Create an account to join the conversation.

  • Posts: 392
  • Thank you received: 0
11 years 1 month ago #163209

Thanks Nicolas,

It is probably a result of adding the phone number as mandatory now? Or adding the suburb field. Will look into it.

Please Log in or Create an account to join the conversation.

Time to create page: 0.034 seconds
Powered by Kunena Forum