Paygate Confirmation Email Not Sending to Client

-- url of the page with the problem -- : www.digicodes.com
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.4

Hi Guys, some help please

Strange issue with Paygate Custom Payment Gateway. I have the gateway working now - we can process payments - but the issue is that when the order status changes from Created to Confirmed - the user doenst receive it... Which is very strange as I have Paypal and PP express checkout both functioning properly and order status changing and email notification going out - any ideas?

Hi Nicolas,

Yeah I know its crazy I have no idea what the problem is really... You see the order status does change to confirmed but the system doesnt send out the "Confirmation Email" - which I have a attachment with (Virtual Goods... But if I use paypal to process the order I have to login to the paypal account then "Capture" the order and then I get the "Confirmation Email" and order status change to Confirmed - along with the attachment in the email... If I use the Paypal Express Checkout, its very smooth - everything is fast no problems - confirmation status change and email - no hiccups... So its crazy really, I would expect the email to fire out as soon as the status changes... and it seems to for both Paypal options but not for the paygate one - so it cannot be system email modification + I didnt make any customisations there

Hi,

Can you give us a screenshot of this payment method settings ?

Hi Xavier,

I'm upgrading the Hikashop software to the latest version to see if that makes any difference. But at the moment - here is a screenshot of the settings:

Nope still doing the same thing... Its not sending out a confirmation email - from the site with the Hika serial attachment in the HIka HTML

Hi Jerome,

Ah no worries, I had our coder sort it out was a problem in the coding of the Plugin. All sorted now.

Thank you
Brett