The total weight is too large for a shipment prob

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10 years 6 months ago #188060

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.6

I am getting this message (maybe it's not quite the same words.)

The total weight is too large for shipment


When customer go to cart for checkout.
I sell to Sweden and Denmark but this only happens when I sell to Denmark, which is my default country.
The delivery metod is the same, just different prices.
Also it does not exceeds maximum weight, that I offer shipment to.

I don't get it, does anyone?


/Christina

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10 years 6 months ago #188066

Hi,

We would need a screenshot of the options of each one of your shipping methods (at least the ones for Denmark).

The following user(s) said Thank You: Sunshine

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10 years 6 months ago #188264

Hi
Now when I checked it is back to normal :-/ weird. So no problem now.


/Christina

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10 years 6 months ago #189453

The problem is back :( so I guess it was never gone, just this time it is when I choose Sweden.
here is a screenshot of all.



/Christina
Attachments:

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10 years 6 months ago #189455

I sell to Sweden and Denmark. the first five is shipping in Denmark, you don't see the zone for some reason, but they are threre.

I wonder how the shipping is decited, in checkout? How does Hikashop know the shipping costs before the customer even has wrote his adress?
Every time I put something in the basket it is allways danish shipping that is showing. I am sure I messed up there somehow.


/Christina

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10 years 6 months ago #189459

I finally found the solution.
When I first config. Hikashop I had 2 valutas, later I changed it to use only 1. Just I forgot to change the valuta for each shipping metod, it was still set to the one I had upublished.
So now when I changed back to the one that was published, it works jayyy


/Christina

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10 years 6 months ago #189462

Hi,

Good to know that you solve your issue.
Thanks for the share !

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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