Registered users cannot login front end

  • Posts: 63
  • Thank you received: 3
10 years 6 months ago #189938

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5
-- Browser(s) name and version -- : chrome and firefox
-- Error-message(debug-mod must be tuned on) -- : no error displayed

We recently upgraded this site from Joomla 2.5 to 3.3. Registered users cannot login the front end (super users can). All other functions of registration worked. We checked ACL and all the obvious configuration issues.

I turned off your Hikashop login plugin off and I was able to login once but not a second time "Redirect Joomla registration to HikaShop plugin"

The registered user 'test' (password 'test') can no longer login so I turned the plugin back on again.

Any ideas what may be going on? We do not mind paying extra for support.

Thank you

Please Log in or Create an account to join the conversation.

  • Posts: 84220
  • Thank you received: 13673
  • MODERATOR
10 years 6 months ago #189944

Hi,

I see that the joomla login page doesn't work either so it's not a problem related to HikaShop since HikaShop has no role in the login of the user on the Joomla user login page.
Turning on or off the redirect Joomla registration to HikaShop plugin won't help. That plugin's role is to redirect to the HikaShop registration page when the customers try to display the Joomla registration page. It doesn't change anything for user login so it is a pure coincidence if you were able to login after turning it off.

A few advices here:
1. There is no error message when you try to login and it fails. There should be one, which would help you understand why this is happening. So it could be that your Joomla template is not displaying error messages:
www.hikashop.com/support/support/documen...tibility-issues.html
You can also temporarily switch to the default protostar template in order to see if you get an error message displayed when you try to login.
2. If the login works for some users and not others, then it means that these users probably don't have the right to login. Make sure that your test user is in the "registered" user group when you edit it via the Joomla user manager, and make sure that the "registered" user group has the access right to login to the frontend (that's a setting of the permissions tab of the Joomla configuration).
docs.joomla.org/Help25:Site_Global_Configuration#Permissions
3. It could be that some authentication plugins are disabled in the Joomla plugins manager, so check there too.
4. Create a thread on forum.joomla.org for your issue. Maybe someone else already had such issue have a Joomla 2.5->3.x migration and will know the solution there.

Please Log in or Create an account to join the conversation.

  • Posts: 63
  • Thank you received: 3
10 years 6 months ago #190014

We found and fixed the problem with the help of this thread:

Change Parent_IDs from 0 to 1
forum.joomla.org/viewtopic.php?f=710&t=805711#p3064018

Thank you.

Please Log in or Create an account to join the conversation.

Time to create page: 0.056 seconds
Powered by Kunena Forum