Don't get correct screen on changing order status

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abasel
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Posts: 139
Thank you received: 1

10 years 6 months ago #190133

-- HikaShop version -- : HikaShop Business: 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Version 40.0.2214.111 m (64-bit)
-- Error-message(debug-mod must be tuned on) -- : When changing order status don't get all options

Before updating, when I changed the order status a screen would open up that allowed me to add notes to the order as well as send a copy to my client. Now all I get is a screen that looks like the one below. There is also no save button.

Some more info: It looks like any screen with e-mail associated with it does this. Invoice and Shipping Invoice tabs are working just fine

Attachments:

Last edit: 10 years 6 months ago by abasel. Reason: More info

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Jerome
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HikaShop core developer

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10 years 6 months ago #190201

Hi,

I first think that it looks like a hidden PHP Fatal error in your email.
Then I see that you send us an email with accesses to your website ; so I take a little look.
I forced temporally the "error reporting" to "maximum" in your Joomla global configuration and I was able to see the PHP error message

Parent/Guardian Name : ---------
Telephone : -------------
How did you hear about this holiday's labs? : -------------
Child's First Name : -------------
Child's Surname : -------------
Date of Birth : -------------
School Year : -------------
School : -------------
Anything else that you might want to add : -------------
Warning: strtoupper() expects parameter 1 to be string, object given in /YYYYYY/public_html/XXXXXXXX/administrator/components/com_hikashop/classes/field.php on line 1382

Catchable fatal error: Object of class stdClass could not be converted to string in /YYYYYY/public_html/XXXXXXXX/media/com_hikashop/mail/order_status_notification.preload.modified.php on line 378

I don't know if you have customized your preload email, but if you did not modify it, I will suggest you to remove the override for that part of the email.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Last edit: 10 years 6 months ago by Jerome.

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abasel
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Posts: 139
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10 years 6 months ago #190219

Its strange as I haven't made any changes to this in the last 6 months or so. I will however try remove the preload modification. As its been a while I am not sure which one it might be.

If I go to system -> e-mails, I see
Order Creation notification
Order Status notification
Order notification

Which one should I remove or all you talking about another place?

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abasel
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Posts: 139
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10 years 6 months ago #190222

Hi, I have removed all the above customisations and it appears to have made no difference. Still not working.

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Xavier
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10 years 6 months ago #190271

Hi,

After looking at your website and doing some tests, if found that the issue is coming from your custom order field with the namekey "coupon".
Please create another custom field with another name, populate its value with the ones of the "coupon" one and delete the "coupon" custom order field.

This namekey can't be used because in the order data we have a "coupon" entry for the real coupon system, so when trying to get value in the custom field it get the coupon object of the order..

The following user(s) said Thank You: abasel

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