cant install business version

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10 years 5 months ago #191957

-- url of the page with the problem -- : localhost
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.5.12
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : none

Dear sir
just bought your business version of Hikashop, I downloaded the zip file from my control panel at your site
when I go to extension manager at joomla, select the zip file I downloaded, it just do nothing, it return to joomla extension manager without any error message
I tried to unzip it to tmp directory (as you suggested in other threat) , install from directory, it gives JInstaller: :Install: Cannot find XML setup file

please advice

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10 years 5 months ago #191967

hi again
it looks the zip file has an issue, I downloaded the tar file and it worked, but not as package installation, I had to unzip it to tmp directory

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10 years 5 months ago #191970

Hi,

The HikaShop business ZIP package is now a big file and it's highly possible that your server have a upload limitation.
The TAR.GZ package which is smaller so it can be lower than the upload limitation.

Otherwise for the install by FTP ; you have to create a folder "hikashop" in the temp folder.
You can follow our documentation for that:
www.hikashop.com/support/support/documen...-install.html#errors

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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