Updating hikashop release

  • Posts: 80
  • Thank you received: 0
10 years 5 months ago #194897

-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.4.0

HI:

I'm updating de Hikasop version from 2.3.1 to 2.4.0 in a testing directory: mysite.com/copia.

When I'm treating do that, the system shows a message that I haven't license for the copia directory.

How can I solve it?

Please Log in or Create an account to join the conversation.

  • Posts: 80
  • Thank you received: 0
10 years 5 months ago #194907

Ohhh The same message is showed in te main site: mysite.com

Please, say me how to solve this

Thanks in advance
Leonora

Please Log in or Create an account to join the conversation.

  • Posts: 26264
  • Thank you received: 4043
  • MODERATOR
10 years 5 months ago #194909

Hi,

You mean, haven't right permission to copy files and folders.
You should check the folder permissions in your Joomla backend. System > System Information > Directory permissions.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 80
  • Thank you received: 0
10 years 5 months ago #194981

Hi,

Thanks, but when I go to Extensions -> Update I have the screenshot attached.

Where must I download the updating file and where must I copy the updating file downloaded?

Best regards
Leonora

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26264
  • Thank you received: 4043
  • MODERATOR
10 years 5 months ago #194985

Hi,

Please look at the text with the title "HikaShop Business" : "we did not find a licence attache to your website".
So please check your Hikashop licence to see to which website you attached it.
www.hikashop.com/my-account/your-subscriptions.html

We just provide automatic updates to one single website per licence.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 80
  • Thank you received: 0
10 years 5 months ago #195473

Sorry, but I have a doubte:

Can I register my site (mysite.com) and actualize the hikashop from mysite.com/copia?

I have the production site in mysite.com and I have a copy in mysite.com/copia because I'm updating the joomla version.

After the upgrading is ok, I will copy the testing site (mysite.com/copia) to mysite.com

Thanks in advance
Leonora

Please Log in or Create an account to join the conversation.

  • Posts: 26264
  • Thank you received: 4043
  • MODERATOR
10 years 4 months ago #195479

Hi,

Yes ; the HikaShop license is working on the domain name (and can include subdomains so you can have " www.mysite ", "preprod.mysite", "test.mysite")

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: leonora

Please Log in or Create an account to join the conversation.

  • Posts: 9
  • Thank you received: 0
10 years 4 months ago #197332

Hi ,
i have a problem after update to business from essential.
i have had just downloaded the business zip to joomla installer. it had no problem within , but i see some message on my site and i still have no bussines version inside
what i have to do jet? it the update no pass?
thank you

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 9
  • Thank you received: 0
10 years 4 months ago #197338

and more one: all prices gone to free.
what is this?

Please Log in or Create an account to join the conversation.

  • Posts: 9
  • Thank you received: 0
10 years 4 months ago #197340

may be it also help you to understand what's happen: i can't save no more new articel and also old one can't save the changes
thank you
i hope you can help me

Please Log in or Create an account to join the conversation.

  • Posts: 26264
  • Thank you received: 4043
  • MODERATOR
10 years 4 months ago #197342

Hi,

The error message you got means that you have a folder (the folder written in the message) which is not writtable.
So you have to check that the folder exists and right have write permission ; if the folder does not exist you have to check that the parent folder have the write right permission.

Regarding your screenshot and the "business" message ; are you sure that you right update your website ?
Maybe you have an upload limitation and the installation was not processed ; maybe you have some write permissions issues and the files were not updated..
Please try to install HikaShop business using the "ftp install" method and check that you do not have error messages while processing the update.
www.hikashop.com/support/support/documen...-install.html#errors

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Time to create page: 0.158 seconds
Powered by Kunena Forum