Blank Screens When Going To Hikishop on Back End

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10 years 2 months ago #203677

-- url of the page with the problem -- : www.mcgheesminiatures.com/administrator/...ikashop&ctrl=product
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 2.5.8
-- Browser(s) name and version -- : Explorer 11.0
-- Error-message(debug-mod must be tuned on) -- : HTTP 500
This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.

I recently have been in the process of transfering my website to a new host. I did not have these problems with the old host, but am now having it with the new.

I tried to hit the export botton when on the product page. I get an HTTP 500 error.
This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.

I talked to BlueHost, my new host, and they found this error on their server:
[error] [client 69.195.67.135] File does not exist: /home2/mcgheesm/public_html/media/com_hikashop/js, referer: www.mcgheesminiatures.com/

They told me that it is a log message from their domlogs.

They suggested going to HikaShop.

I also was trying to work with Mass Actions.
I found a post called "Mass delete products". The post is 10 monthes old. Here someone asked a question about deleting a large number of products. The answer was to create a new mass action, use a csv file with the products to delete, use the file as a filter, and delete as the action. Sounds great to me.

However, when I try to click on New button, I go to a blank screne. I also tried to click on, to open the Mass delete function already in HikaShop, I get the same thing, a blank screen.

I seems like something did not full transfer over to the new host? But since others are having trouble with this as well, I hoping that there is some answer that I'm not finding.

Any help on this would really mean a lot.
Barbara

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10 years 2 months ago #203685

Hi,

The error in your server log file is not related to the 500 page you got.
I think that you should have a PHP fatal error ; so you should take a look in your PHP error log.

Having more details thanks to the error message will help us to understand the issue and find the appropriate fix.
About mass-actions I know that it uses plugins to work so maybe a missing plugin could be the source of the problem ; like that it's difficult to say.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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