Download archive for commercial customers?

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10 years 2 months ago #203751

-- Joomla version -- : 3

Hi, I forgot to update my shop after installing it. Is there any way I can download a specific version of Hika Business just before my subscription expiry date of 7th Feb 2015 or earlier?

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10 years 2 months ago #203759

Hi,

We would normally ask you to renew your subscription (it's only 35€ for the Business edition instead of the 99€95 of the initial purchase), and you'll need to renew anyway for new versions of HikaShop when you update your Joomla in order to keep HikaShop compatible with it.
On top of that, you won't get the latest version but the version before which contains bugs that were fixed in the latest version and thus we might have to tell you that you'll need to update anyway to get the fixes on those bugs.
But nevertheless, we can make an exception. If you're still interested about getting the version from the 7th of February, please use our contact form to request it and provide your order number and we'll send it to you.

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10 years 2 months ago #203848

Thanks, if I can't convince the money holders to pay I'll get in contact.

A note for your customer relations consideration: As a software developer I know what you've set up makes sense, but as a customer I would prefer to have the final permitted download listed in my subscriptions area.

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10 years 2 months ago #203854

Thank you for your feedback.
Note that a notification email is sent a month before the subscription ends to warn you that it will expire.

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