manually create order for product download

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10 years 1 month ago #206549

-- url of the page with the problem -- : www.brainsugarhealth.com
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.1

Hi,
I have Hikashop starter.
I'm trying to create a complementary order for a favored customer on the backend. Our product is a file download. I can create the order.

The product has a file associated to it.

When adding a product to the order - I expected to be able to select from a dropdown menu, but the only option is to type everything in. There is no option to select the file.

The product is added, but no file is present. I have verified that the Product name and code id is correct.

Please advise,
Pam

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10 years 1 month ago #206568

Hi,

When you open your order, in the "products list" area, you have two icon on the top right corner. One with a + to add a product to the order by entering the product data manually, and with a square to select the product from the list of products you already have in your store.
So use the other icon next to the one you were using, and it will do exactly what you want.

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