license problem

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10 years 1 month ago #207045

-- HikaShop version -- : com_hikashop_business_2.3.0_2014-05-07
-- Joomla version -- : 3.4.2
-- Error-message(debug-mod must be tuned on) -- : We could not find a valid licence for Hikashop Business attached to your account...
You are currently logged as mirco1970 on our website but you can go to your account to log out and log in with another username.

i replace the old website with a new style and i'm installing hikashop but i have this error.
i have a valid license and only this account in your webiste. can you help me please.

We could not find a valid licence for Hikashop Business attached to your account...
You are currently logged as mirco1970 on our website but you can go to your account to log out and log in with another username.

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10 years 1 month ago #207050

Hi,

There is no Business edition attached to your user account. The only purchase we have from you with your user account mirco1970 is the one of the styles pack.
So it's normal that you don't have access to the Business edition.
If you purchased it before, it must have been with another user account, and that's why the update system tells you that.
Please provide the order number or paypal transaction id of your purchase of the Business edition and we'll see what's going on.

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