Administrator receives Account Details(activation)

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10 years 1 month ago #208222

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.2

Hi,

For a strange reason, I as an administrator receive the email about new account details. It's not the email which says "a new user has registrered", but its the email with the details from the customer and also his password, and a activation link.

Usually only the customer receives that email. I dont want to see all the passwords of the customer.

What did i do wrong?

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10 years 1 month ago #208224

It is in the wrong topic, sorry about that....

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10 years 1 month ago #208223

Hi,

One way I could see this happening would be that you edited the "user account" email via the menu System>Emails and entered your email address in the CC or BCC fields of the email. So please check on that.

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10 years 1 month ago #208553

Dear Nicolas,

When I go to system->emails, i don't see any adjustments made to the user account email. It should show some recycle bins next to it when it's edited right?

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10 years 1 month ago #208572

Hi,

Not necessarily. You can delete the overrides and still have something in the BCC or CC fields. So edit the email and check the fields.
Also, could you provide a screenshot of one of the emails received by the admin so that we can see it ? It might actually be the user account admin notification which is sent to the admin after a new registration if you activated the admin notification setting of the Joomla user manager.

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10 years 21 hours ago #211901

Dear Nicolas,

Sorry, but I don't see where i can fill in the cc or bcc fiels in system->emails -> user account ( i added screenshot2.jpg to know if we talke about the same thing here)

As asked, i provided a screenshot with the email I received.


Can you help me out? Thanks in advance

Attachments:

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10 years 11 hours ago #211926

Hi,

When you edit the email, you have "sender information" tab at the top of the form and if you click on it you'll see the CC and BCC fields.

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9 years 11 months ago #213355

Dear Nicolas,

The CC & BCC fields are empty on "user account" tab.

"Reply to adress" is not empty, but that shouldn't be the problem right?

I check all other email's, all those CC and BCC fields are empty.



Have you got another suggestion what could be the problem?

Thanks

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9 years 11 months ago #213359

Hi,

I don't have another idea within HikaShop.
It could be a third party plugin. It could be the email server which would be configured like that.
I don't see anything else.

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9 years 11 months ago #213611

Dear Nicolas,

I hardly use any other 3rd party plugin's, other than Chronoforms.

In Joomla, I have set new user notification to administrator off, perhaps this will help. Let's see what happens, if you have any suggestions left i would like to hear them.

Thanks for so far!

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9 years 11 months ago #213627

Hi,

As I said, I don't have any other idea.

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9 years 10 months ago #214856

Sorry to bother you again.

Besides the user activation email, I also receive the order in my email. (confirmation email to customer).

I doubt if it is a joomla problem, I think it is in Hikashop.

I know that you dont have a solution, but I just wanted to inform you.


Best regards!

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9 years 10 months ago #214863

Hi,

Are you talking about the user order notification or the administrator one ?
To see the difference between the email you can just check the color of the image header.
When the customer order notification are blue ; the admin emails are black.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 10 months ago #215189

Dear Jerome,

It is the user notification, it's in blue.

I can see in the email it was adressed by email of the customer.

Tnx for helping

best regards!

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9 years 10 months ago #216976

Dear Jerome,

Do you anything more about this problem?

I still receive customers passwords.


Best regards!

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9 years 10 months ago #217039

Hi,

No one else has that problem so it has to be something on your end.
Either some modification of the code of HikaShop sending the emails, of the joomla library used to send the emails, or of the emails themselves, or a plugin modifying the email address of the receiver when the email gets sent, or your email server configured in a wrong way.

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