Buying with AUP Adds Points on Order Change

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9 years 9 months ago #217884

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4.29
-- Browser(s) name and version -- : Chrome

We are using the virtual coupon and AlphaUSerPoints. When people check out using their points it will do a negative as it should. But when I update their order status it adds the total in points to their account. How do I get it to just take the points away?

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9 years 9 months ago #217932

Hi,

Could you provide some screenshots of how you configured your HikaShop User Points plugin and your HikaShop Payment User Points plugin ? Also, make sure that you're not using the AlphaUserPoints plugin which is deprecated (instead, you can use the two others above-mentioned).

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9 years 9 months ago #218116

So i need to have Hikashop AlphaUserPoints Payment Plugin unpublished? I am attaching screenshots.



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9 years 9 months ago #218129

It also adds points when someone checks out using the bank transfer checkout.

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9 years 9 months ago #218132

Hi,

For the setting "valid order statuses" ; I recommend you to leave that field empty and the plugin will use the HikaShop setting (from the invoice statuses option).
Otherwise, with that current configuration, if a order is modified to "shipped", it will revert the points that the customer earn/used to confirm the order.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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9 years 9 months ago #218657

I have it blank now but it still adds points when I change the order status of those who used points to pay.

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9 years 9 months ago #219123

For my invoice status it has confirmed and shipped. Should I change it to just confirmed?

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9 years 9 months ago #219207

Hi,

The setting "invoice statuses" must include all valid statuses, when an order is considered as paid and should generate an invoice number.

About your previous screenshot I'm sorry but it does not explain what is happening. It does not illustrate any issue or problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #219329

The one with the order_validation rule added points to the customers account when I changed the order status. How do I get it to not do that?

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9 years 9 months ago #219358

Hi,

CF your screenshot in post "#218116"

For the setting "valid order statuses" ; I recommend you to leave that field empty and the plugin will use the HikaShop setting (from the invoice statuses option).


For sure if you do not list all valid order statuses in the field and your setting "invoice order statuses" in HikaShop is also not good ; you will have bad side efect when you change the order status of an order.
So please configure these settings like I recommended you more than one week ago.

And please provide real details to help us to understand what is going one.
I'm sorry but

when I changed the order status.

is really unclear and miss crucial information...

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #219620

I thought you told me to leave it empty so I did but I still have the same problem. However, I have created additional order status that are valid that were not in invoice status. I have now added those to valid invoice status. Do I need to add them all or leave the field blank to the one you were just talking about?

Last edit: 9 years 9 months ago by firestax.

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9 years 9 months ago #219625

Hi,

In the plugin configuration ; the best is to leave the field blank.
In the HikaShop configuration ; you must have values to have a working configuration and a working store.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: firestax

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9 years 9 months ago #220761

Thank you that was my problem. I needed to add the other order status to the hikashop invoice statuses.

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