different problems with hikashop

-- HikaShop version -- : 2.6.0
-- Joomla version -- : Joomla! 3.4.5 Stable
-- PHP version -- : 5.6.15-1~he.0
-- Browser(s) name and version -- : Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:42.0) Gecko/20100101 Firefox/42.0

Our subscription is valid until 12 July 2017. Why we get no support?

I need a very important answer! I get know answer until 30.10.2015. You have an access to our page!

Problem 1:
First example: www.fellinger-arbeitsschutz.at/arbeitsha...huhe-mit-noppen.html

VPE and Größe are wrong!
Screenshot: Problem_1_Fronted.jpg and Problem_1_Backend.jpg

Second example:
www.fellinger-arbeitsschutz.at/arbeitsha...interhandschuhe.html
VPE and Größe are wrong!

We have this same problem by many products! Attached you can also find our import list.


Problem 2:
Open a product in the backend for example 1000-31. Save the product in the backend. Loot at the fronted. The text after the saving is false. When you reimport the import list then the text is correct. When you import our import list, please use the import option from the screenshot!

Screenshot: Problem_2_before.png and Problem_2_after.png


Problem 3:
We have a problem in the shopping cart with the name of the product.
Please look at the screenshot. The name include the product name, VPE (unit) and the size. This is okay, but the order of the parts are different.

First product: product name + unit + size

Second product: product name + size + unit

This is very confusing. We need one order of the parts!

Screenshot: Problem_3.png

Hello Jerome,

please look at our long email conversion, because that the "standard" product isn't published isn't the reason. Please look at your emails there you can find the joomla and the ftp access.

Answer from Nicolas on 30.10.2015 12:12: Problem 1
1. I'm not able to access your HikaShop configuration page. Could you allow that ?
The fact that the default variant is not selected in your example is normal since the variant is not enabled. But the problem is that even if I enable the variant, the default still doesn't correspond to the variant selected as default and that's not normal.
A FTP access might also be necessary in order to look deeper at the problem.

Answer from Nicolas on 30.10.2015 12:12: Problem 2
2. I suppose that the value in your custom field is different than the value that you have in your CSV and that it is also different from the translation key you have in your translation file. So the system actually doesn't find it when you edit the product, and when you save it, it just use the default value of the custom field instead of the value of your CSV and since the default value is not in the translation file, you get that behavior. Now I can't verify that theory for sure as I don't have access to your HikaShop configuration page, but that's the only one I can think of.
--> Read my mail from 30.10.2015 with the FTP Access.

Answer from Nicolas on 30.10.2015 12:12: Problem 3
3. The characteristics order is based on the order of the characteristics in your product edition page. So make sure that it is correct and save it once via the interface. Make sure that it works fine on your website after that. If so, it means that the issue appears after the import of the products as the characteristics ordering is not provided in the CSV.

How can I provide the ordering in the csv? You can find the import file in my first post.

Thank you for your help.

Hi,

1. I understand your analyze about the screenshot, because I saw the same problem that the variant is not published, but in the import list the variant is published. In the import list you can see the „1“ by published. After a reimport it’s the same. It’s unpublished.
When I set the published in the backend nothing changed in the fronted.

Nicolas saw the same problem and write: The fact that the default variant is not selected in your example is normal since the variant is not enabled. But the problem is that even if I enable the variant, the default still doesn't correspond to the variant selected as default and that's not normal.
A FTP access might also be necessary in order to look deeper at the problem.

--> I got him a FTP access, but until 30.10.2015 I get no answer. I think we couldn't solve the problem with screenshots when I read the mail from nicolas on 30.10.2015. Please let me know, how we can solve this problem or we should go forward.

2. I write into the forum because I get no answer until 30.10.2015 from the private support by email. Can you speak to nicolas? He has all access what he want and I need a very fast solution because my client is not amused from this problems.
--> 2. is solved --> I found the failure by the custom fields.

3. Where can I find this data? (It would be interesting to know the data from the table "hikashop_characteristic" for the four values (unit 12, unit 48, size 9, size 10).)

My intention is a very fast solution that the shop runs without failures. But I'm nerved because I get no answer until 30.10.2015 and I write many reminders. So I hope you can understand my situation.

kind regards

isabella

Hello,

do you have an answer for me?

kind regards

isabella

Hello,

I have the solution for problem 1.

When I cut the alias it works fine. How many signs are allowed as alias?

kind regars