Price not displaying correctly

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9 years 7 months ago #226351

-- HikaShop version -- : current
-- Joomla version -- : Current
-- Error-message(debug-mod must be tuned on) -- : N?A

I resubscribed to Hika Business today and installed, now my prices for products do not display the correct prices. see image.

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9 years 7 months ago #226352

Hi,

I think your issue is just a display issue and the "$5" is just hidden by another block.
In order to be sure of that ; the best would be to have a link to the page with the problem.

The "customize the display" documentation can also help you to understand how CSS is working and how you can inspect the "DOM" content of your page.
www.hikashop.com/support/support/documen...the-display.html#css

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #226390

I have not made any changes to anything? It worked today, prior to my purchase of a subscription update.
.... Sorry didnt clearly read your message:

the link is here: penbyte.com/art-photography/product/amen...ted_product-164.html
I have version 2.6.1

I also have a general question about this product page.
I have 4 additional products related to this product, however only the first product displays :
Amen Code ebook is linked to 4 formates - only one displays -- >
? I can not figure out how to have the Main form of the book be the Main Link -
What determines the relation as i have them all related to each other.

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #226419

Hi,

1. The link you provided doesn't work: take.ms/H3myu
Could you provide a valid link please ?

2. I didn't understand what you're talking about with the related products ? Could you try to explain again please ?

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9 years 7 months ago #226471

Hi Nicolas

Link: http://penbyte.com/component/hikashop/product/perfect-solution---print-edition.html

You are also helping me with file error messages - seems the problems are linked::

Above is a link to Product A.
When you view the product, the price states 0.00
it should state 5.99 as that is the set price for the Main product
when an option is selected, then the price field appears correctly.

if, a product has no options then the price does not dis play, or some weird number, that i have not inputted appears or it states 0.00

Product B: Link: link Product B
This product does not have variants and still the price does not display correctly
The price with option displays correct, but not the individual price for an item

Other products are not linking correctly and state "Product Not found". This was a /Canonical issue that does not update if the product name is changed (must also delete alis...)
Product C Product C
Has a set priceof 24.99 but the price stated is .99 each


**This seems to be a database issue, as i sometimes receive a file permission error for ox0200f
ERROR :
ERROR The folder /home/..../public_html/media/com_hikashop/upload/thumbnails/0x200f is not writable
This all stated when i deleted a vendor product a few days again, I havent had any problem with Hika shop before

No matter the settings for the folder the error appears, and images are not loading for my products
I have to try to load them twice before they save

I have tried resetting if several times

I appreciate your patience with me - thanks

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #226472

I am also receiveing this message for some products:
WARNING
JUser: :_load: Unable to load user with ID: 2

See Product D: [url=http://http://penbyte.com/component/hikashop/product/amen-code-(print-edition-color).html]Product Page Link[/url]

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9 years 7 months ago #226558

Hi,

1. Please check your SEF settings and your product canonicals.
www.hikashop.com/support/support/documen...ig.html#features_sef

2. Please read my previous message for your CSS issues.
None of your links are working. We can't see anything. Your SEF setting are incorrect (see point 1)

3. Please check your folder permissions to allow your website to write in them and create new thumbnail folders and images in that folder.

4. Your warning is not link to HikaShop or HikaMarket but to Joomla itself.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #226586

Jerome here is one more attempt for you to view a product page: I can see it, please let me know if you can not.
Product Page View

1) This product's sales price should be 5.99, the product page states .99
When I select an option, then the product displays correctly.
thus, main product page price formatting isn't working, variant main product pages do???
Note - Main product page is set up to display 5.99 not .99
[img size=450]http://penbyte.com/error/product main page error.PNG


Is this a CSS issue, if so what text/field should be referenced to pull the correct price for main page product display. ???
Hope this clarifies the problem

-- I have not changed any CSS in Hikashop

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #226597

This is another issue I am encountering with pricing (which did not start until preset users and some products were deleted)

See Image Below
Product is entered into the system, but does not display on front end. I have attempted to change the price, the price will not set into the price field ???



RESOLVED - BROWSER ISSUE - GOOGLE

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #226621

I STILL CAN NOT GET THE PRICE TO APPEAR CORRECTLY

Jerome here is one more attempt for you to view a product page: I can see it, please let me know if you can not.
Product Page View

1) This product's sales price should be 5.99, the product page states .99
When I select an option, then the product displays correctly.
thus, main product page price formatting isn't working, variant main product pages do???
Note - Main product page is set up to display 5.99 not .99
[img size=450]http://penbyte.com/error/product main page error.PNG


Is this a CSS issue, if so what text/field should be referenced to pull the correct price for main page product display. ???
Hope this clarifies the problem

-- I have not changed any CSS in Hikashop

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9 years 7 months ago #226629

USER ID ERROR SOLVED - This was because i deleted a preloaded hikashop vendor, when i added a user and replaced the id with 2 it worked fine.

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #226630

THIS IS STILL A CURRENT ISSUE MAY I REQUEST A BUMP
--

I STILL CAN NOT GET THE PRICE TO APPEAR CORRECTLY

Jerome here is one more attempt for you to view a product page: I can see it, please let me know if you can not.
Product Page View

1) This product's sales price should be 5.99, the product page states .99
When I select an option, then the product displays correctly.
thus, main product page price formatting isn't working, variant main product pages do???
Note - Main product page is set up to display 5.99 not .99



Is this a CSS issue, if so what text/field should be referenced to pull the correct price for main page product display. ???
Hope this clarifies the problem

-- I have not changed any CSS in Hikashop

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #226598

Hi,

I remember an old issue with a system plugin which replaced tags in pages.
And unfortunately, that plugin replaced dollars prices (due to the "$" symbol) ; but in your case, only one price is affected.
Can you please provide more details about the price configuration of that "$5.99" products ?
Do you have other products with that issue ? If you change the price, does it fix the issue ? Do you have special system plugins ?

Regarding your second issue ; you set the price for the "25" quantity ; which means that there is no price for "1" unit of the product.
That's why HikaShop consider that there is no available price for that product, because you need to buy 25 to unlock the special price.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #226712

Hi, Jerome - thanks for responding,
This issue is occurring with all main product pages, and not with variants. ??

Ref:: Price configuration of that "$5.99" products ? [/i]---
A. I am enter the price the standard way. I do have $US as my standard symbol.
Q. If you change the price, does it fix the issue ?
A. No, anything prior to the ".00" does not display
Q. Do you have special system plugins ?
A. I have several plugins:: Item Rating, My Maps and Hikashop Etickets
I disabled them all to test, and the error is still there.

Ref: Regarding your second issue ; you set the price for the "25" quantity ; which means that there is no price for "1" unit of the product.
that's why HikaShop consider that there is no available price for that product, because you need to buy 25 to unlock the special price.
A. Ok got it thanks.

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9 years 7 months ago #226750

I'm having the same issue - prices displaying as:

".36($22.92 excl GST) Each -$17.57 ($15.28 excl GST) Each"

Where it should be displaying as (not sure why it's going from high to low or why there's no space between the .36 and ($22.92 exc GST) also):

"26.36($22.92 excl GST) Each -$17.57 ($15.28 excl GST) Each"

This happens on every product page (of an individual product) - it does not happen in the product listings (showing a list of products), though.

I've tried to "Load the Latest Version from the Server" of the language file (en-GB) and have removed any custom language with no luck.

Unfortunately my website is down and only accessible by me (meaning this isn't too urgent) so I can't provide any front end examples/back end support but I can screenshot any settings/attach files needed.

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9 years 7 months ago #226981

Hi,

@wrina iamwe

When the product have variants, the page is fill with some hidden elements which contains the prices for the different variants.
And when you chose a variant in the product page ; the main price content is replaced with the data stored in the corresponding hidden element.
I think that the plugin is only modifying the first reference of "$..." that it can find in the page.

@Fishwise

Like I wrote, the problem is coming an external plugin.

I remember an old issue with a system plugin which replaced tags in pages.

But I wasn't the person who found the issue (it was Nicolas) and I am not able to find the corresponding thread.

Regards


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #227001

Is it possible to pass this on to Nicolas? I have many plugins.
I have attempted to turn of all plugins that correspond to hikashop, without clearing the error.

Here is my test list of Hika Plugins - they were all disabled, with no changes:
Hikashop Social Networks plugin
HikaShop tax calculations override plugin
Nextend Menu for HikaShop
HikaShop CANPAR shipping plugin
HikaShop Canada Post shipping plugin
HikaShop EnvoiMoinsCher shipping plugin
HikaShop Australia Post shipping plugin V2
HikaShop Australia Post shipping plugin
Hikashop Google Products Plugin
Hikashop Etickets Plugin
Hikashop Akeeba Subscription Plugin Integration
Hikashop TaxCloud Plugin
My Maps Location For Hikashop
HikaMarket - Duplicate products
AcyMailing : HikaShop integration
Community Builder

Thanks

Last edit: 9 years 7 months ago by wrina iamwe.

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9 years 7 months ago #227014

Hi,

I already sent a message to Nicolas after posting my previous message but he didn't remember the name of the plugin.

Please note that it can't be an official HikaShop/HikaMarket plugin otherwise a huge number of users would have the issue.
And, like I already wrote several times ; the plugin should be a system plugin.
After that, it can also be related to the template...

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 9 years 7 months ago by nicolas.

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9 years 7 months ago #227101

Hi,

I talked about this issue with Jerome and Nicolas, I was able to reproduce the issue on my local.
So I found the issue, and made a patch for it.

Please download the latest version of HikaShop from our website, still the version 2.6.1 but with this hotfix and install it over your current version. This will fix your issue.

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9 years 7 months ago #227132

Xavier wrote: Hi,

I talked about this issue with Jerome and Nicolas, I was able to reproduce the issue on my local.
So I found the issue, and made a patch for it.

Please download the latest version of HikaShop from our website, still the version 2.6.1 but with this hotfix and install it over your current version. This will fix your issue.


Fantastic, thank you so much :D (sorry, I meant to post all of my system plugins yesterday but didn't get around to it - there's quite a few!)

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