Invoice and order is showing productname twice

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9 years 6 months ago #230472

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.4.8

Hello,
Since the latest update the order and invoice are showing the name of the product twice.
Instead of showing Name, size and Product code.
This is in the invoice.
in the back-end of the order the name is mentioned twice (see attached file) instead of name and size.
Can you tell me how to solve this?

Best Regards

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Last edit: 9 years 6 months ago by Boudewijn.

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9 years 6 months ago #230487

Hi,

It seems that you didn't provide the correct screenshot as that's a screenshot of the products listing not an order or an invoice.

And we don't have the problem on our end. The name of the products in the invoices is only there once, followed by the product code.
So either it comes from a customization of your invoice, the fact that you have the product name as code in the product, or that there is a plugin of the group hikashop or system interfering with that.

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9 years 6 months ago #230601

Hi,
Is see I picked the wrong .png file.
Here is the correct one.

I didn't do any costumization in the past.

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9 years 6 months ago #230609

Hi,

Could you provide a link to the product page of that product ?

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9 years 5 months ago #230843

Hi,

We were not able to reproduce this issue on our end.

I see that you have fill the name of the variants with the same name than the product, this is maybe a part of the issue.
It is better to let it empty than filled with the same value as the main product.

Could you try to disable the option "Display the characteristics name" in Configuration > Main > Product ?

ps: the modification will be seen in the new orders only, it will not edit the old ones.

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9 years 5 months ago #231234

Hello Xavier,
I think that's not the case.
Because is has changed since the latest update.
Last weekend I have send a direct mail to look into the back-end and see what is happening.
Could you look for that?

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9 years 5 months ago #231252

Hi,

We looked at your backend. But what you have is normal.
You have the same text for the product name and the variant name. And since you have the "Display the characteristics name" setting activated, you get both the product name and the variant name displayed.
Yes, before the update, you didn't had that, because before the update the system had a bug and wasn't taking the setting into consideration properly. Since the bug is now fixed you see that.
In your case, as Xavier said, you should not have the same text for the product name and the variant name. You should only have it in the main product name and in that case you wouldn't have the problem.

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9 years 5 months ago #232167

Hi,
I can't say I'm very happy on this.
Our POS system has a special template build in to make an easy import.
And I didn't notice any bug on this.

I have disabled show the characteristic name, but still it is showing 2 names by selecting a size

dodowear.nl/index.php/volwassen/categori...jas-didriksons-heren

If it had to be changed, then at least give me the option what I would like to be seen. as well in on the front-end, as on the orders in the back-end and in the invoice.
Now every time we need to go into the hika system to see what size has been ordered.
I hope you can give me a proper solution than importing empty field.
Because we now work almost from the beginning with Hika shop.

Later I looked in to the back-end of the demo site.
the demo site as well as our site have been filled with a variants name. (blue stiletto's).
The only difference is that there has been put in a color into the variants description.
There different things attending me
1st. In the back-end I don't see the description of the variants name (which was my first issue =double) double in the order
2nd It is of no use (it is more or less confusing) to put in there a name with color or a size.

The only thing I'm asking is:
in the invoice and back-end is: name, size (characteristic), variants code

Sorry for persuading, but so far I'm dissapointed

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Last edit: 9 years 5 months ago by Boudewijn. Reason: looked in demo site

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9 years 5 months ago #232171

Hi,


You should keep that option turned on.
And I never said you should reimport everything. Simply remove the variants product_name.
It can be done in 2 minutes by creating a mass action with a filter on the product_parent_id not being equal to 0 and an action "update the values" on the column 'product_name' with the string value left empty. You can create it via the menu System>Mass actions.

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