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9 years 4 months ago #235393

-- url of the page with the problem -- : www.deziroo.com
-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.0

The "cart is empty" notice after people check out is not happening. When people pay they are redirected back to the shop without any notice that their payment has gone through/thank you for your order. How do I fix this?

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9 years 4 months ago #235409

Hi,

Can you provide a screenshot of what the customers see when they go back to the shop ?
Can you provide the URL of that page ?
Can you make sure that your template is displaying messages ?
www.hikashop.com/support/documentation/6...tibility-issues.html
Also, can you tell us what payment method you're using for your test ?

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9 years 4 months ago #235581

Attachment #1 is the screenshot of of the shop, that is where people are redirected after paying.

The shop is deziroo.com/index.php/shop-1

Attachment #2 is a screenshot showing the template's php has the <jdoc:include type="message" /> already in it

We are using Stripe for our credit cards.

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9 years 4 months ago #235621

Hi,

Can you make sure that the "return URL" field of your payment method is empty ?
Also, for the cart not emptying, can you check that the setting "Clean cart when order is" is set to "created" in the HikaShop configuration ?

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