Multiple shipping methods

  • Posts: 42
  • Thank you received: 1
9 years 3 months ago #239372

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.4.8

I am trying to set up a category of products so that the users have 2 shipping options -

1. Free local pick up
2. Flat rate shipping to their home

I set up a new shipping warehouse first. Then I created a free shipping method and a flat rate shipping method and assigned both to the new warehouse. I then assigned all of the products in the category to the new warehouse.

When a user goes through checkout, they are not given a choice in shipping, free shipping always comes up. Also, the free shipping method assigned to this warehouse was renamed, but it still comes up with Free Shipping, which is the name of a different shipping method assigned to a different warehouse. I have the auto select shipping set to only autoselect if one method is available.

What am I doing wrong?

Please Log in or Create an account to join the conversation.

  • Posts: 84233
  • Thank you received: 13675
  • MODERATOR
9 years 3 months ago #239385

Hi,

Can you provide a link the product page you're using for your test, the address you're using, a screenshot of both shipping methods settings and a screenshot of the settings of that product so that we can get a clear picture of the situation ?

Please Log in or Create an account to join the conversation.

  • Posts: 42
  • Thank you received: 1
9 years 3 months ago #239567

This is a live store, but here you go -

I am testing with this product - www.lknprints.com/weinig-holzher/product...lam-polo-log105.html

I am using my business address -
9820 Northcross Center Ct
Huntersville, NC 28078 USA

Screen shots of the product settings and both shipping methods attached.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 84233
  • Thank you received: 13675
  • MODERATOR
9 years 3 months ago #239585

Hi,

Did you set any other restrictions in your shipping methods ?
Could you do a screenshot of the settings of your "free shipping" shipping method ?

Because from what I can see the "free shipping" shipping method is assigned to no warehouse or the same warehouse as that product and the other shipping methods have other restrictions preventing them from showing up.
At least that's a possible theory to reach what you have there.

Please Log in or Create an account to join the conversation.

  • Posts: 42
  • Thank you received: 1
9 years 3 months ago #239624

The free shipping method is assigned to a warehouse called free shipping. See attached screen shot. There are no other restrictions set for any of the shipping methods.

Would it be easier if I gave you super admin access?

Attachments:
Last edit: 9 years 3 months ago by BNRBranding.

Please Log in or Create an account to join the conversation.

  • Posts: 84233
  • Thank you received: 13675
  • MODERATOR
9 years 3 months ago #239724

Hi,

Yes, I guess it will be easier with an access because I don't see what it could be. Please also provide the links and procedure necessary to reproduce the problem.
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 42
  • Thank you received: 1
9 years 3 months ago #239965

I just sent you the login credentials for the site.

Here is the product page: www.lknprints.com/weinig-holzher

If you put any product in the cart and proceed to checkout, once you fill in the address information to get to the shipping page you will see the issue. The problem occurs regardless of which product is in the cart. It also happens with real address information or just filling in the address info with anything.

Please Log in or Create an account to join the conversation.

  • Posts: 84233
  • Thank you received: 13675
  • MODERATOR
9 years 3 months ago #240001

Hi,

The problem is with the variants of your products.
Either you've manually modified them with mass actions or through the database, or you've imported them with wrong data.
I've created a mass action so that you can see the issue in your backend :
take.ms/Ge6WU
You have the main product set to a warehouse, while you have the variants of that product set to another warehouse. And when you add a product to the cart with variants, it's actually the variants data that is used if it exists.
And in your case, even though you set the main product warehouse to the warehouse with the id 3, you set the variants to the warehouse with the id 1, and thus you see the shipping methods of the warehouse 1 when you have these variants in the cart.
So you need to fix the warehouse data of the variants and it will work properly.
For example, you could process a mass action with a filter on the product_type equal to "variant" and an action "update the values" on the product_warehouse_id column with the value 0.

Please Log in or Create an account to join the conversation.

  • Posts: 42
  • Thank you received: 1
9 years 3 months ago #240048

That's exactly what I did. We created the variant, then I exported them so we could update the product code and prices, then imported them back. I don't remember if I left the warehouse field blank or if I removed it from the file I imported. If I want the variant to pick up the warehouse from the parent item, how should I handle the import next time?

Thanks for your help!

Please Log in or Create an account to join the conversation.

  • Posts: 84233
  • Thank you received: 13675
  • MODERATOR
9 years 3 months ago #240114

Hi,

You can have the product_warehouse_id column with the value you want for each product/variant in it.

Please Log in or Create an account to join the conversation.

Time to create page: 0.266 seconds
Powered by Kunena Forum