Backend malfunctioning

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9 years 3 months ago #239959

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5
-- Browser(s) name and version -- : Firefox 46.0.1
-- Error-message(debug-mod must be tuned on) -- : Error: 500 JHtmlHikaselect::inheritRadiolist not found

I get errors when I make a menu item with a productlisting; the systems runs in an error : 500 JHtmlHikaselect::inheritRadiolist not found.

Further, in the configuration section the layout has gone; in the plugin section no plugins are listed; when I go to the general Extenesions => Plugins, all Hikashop plugins are listed.

How can I solve this?

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9 years 3 months ago #239972

Hi,

Please try again to make a menu item with a productlisting after turning on the "debug mode" setting of the Joomla configuration. Thanks to that, the error message you'll see should provide much more information which will help us understand what's going on.

The "layout on product page" setting is under the Display tab in the HikaShop configuration. There is no reason you wouldn't have that option.
Also, make sure that the "backend CSS file" of the Display tab is set to "default" and not "none" or you the layouts of all the backend of HikaShop will be messed up.

It's normal that there is nothing by default in System>Plugins as it lists instances of plugins compatible with the multi instance system like the user points plugin. You can edit the HikaShop plugins via the Joomla plugins manager.

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9 years 3 months ago #239997

Hi,

I have turned on debugging in the Joomla config page.

When I then select "product listing" in the menu-options, the debug infomation disappears from the screen; see attached picture.

Attachments:

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9 years 3 months ago #240012

Hi,

This looks like a fatal error.
Can you also turn on the "error reporting" setting of the Joomla configuration ? It should then display an error message at the bottom of that page.

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9 years 3 months ago #240071

Hi,

I've turned error reporting on up to developer; no error message is being displayed at the (bottom of the) page. I get exactly the same output as without error reporting.

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9 years 3 months ago #240076

Hi,

Please take a look in your PHP error log.
Even if you activate the display of the errors in the page ; something they are not displayed.
It is also possible that the display is made into a HTML element and the content is not visible directly in the page and you have to check the source code to see it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #240097

HI,

php error log does nots how an error.

However, jcontroller.log.php show the following error
2016-05-13T05:50:03+00:00 INFO 80.101.233.217 controller Holding edit ID com_menus.edit.item.1681 Array ( [0] => 1681 )

The source of the error500 page is attached now; I cannot discover an error message.

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9 years 3 months ago #240128

Hi,

The log doesn't sounds like an error message from what I can see. It's just logging the process.

There was also no attachment to your message. Could you try again to provide it ?

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9 years 3 months ago #240174

hi,

I've attached the html page as a txt document now.

File Attachment:

File Name: hikashop_error.txt
File Size:39 KB

Attachments:

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9 years 3 months ago #240175

p.s.

The error occurs when I add a product listing to the menu AND when I add a categorie listing to the menu. All other Hikashop menu-item function ok.

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9 years 3 months ago #240177

Hi,

Thanks.
Well, it doesn't provide information either.
Could you provide a backend access with a link to this thread through our contact form so that we can have a look at the problem ? Maybe we'll be able to figure out something by directly looking at the problem.
www.hikashop.com/support/contact-us.html

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9 years 3 months ago #240200

Hi,

It seems that HikaShop wasn't install properly.
It thinks that it is not on Joomla 3, at least for some of the features. For example, the menu of HikaShop is displaying itself as if it was on a Joomla 2.5 and not 3.0. And that error you have comes from the same origin I think.
Try to install the HikaShop install package of the 2.6.3 again on your website. That should hopefully help. Also, just before doing that, rename the folder administrator/components/com_hikashop/ via FTP in order to avoid access right issues during the installation so that it can force the use of the latest version files.

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9 years 3 months ago #240218

Hi,

I deleted administrator/components/com_hikashop. Then I installed Hikashop 2.6.3.

Unfortunately, the error still occurs.

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9 years 3 months ago #240224

Hi,

Then I don't know.
We will need a ftp access to be able to analyse the situation deeper. Could you also provide that?

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9 years 3 months ago #240336

Hi,

I did some further testing on a testsite.

On the production site, alle default Hikashop menu items are gone; I suspect that being the cause of this problem. I have no idea why these menu item have disappeared.

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9 years 3 months ago #240340

Hi,

Uninstall and install Hikashop again didnot work either.

Finally I deleted all databasetables and then reinstalled Hikashop. Now the layout in the backend is normal and I can add menuitems without the error 500.

So problems solved; just recreating all products now.

The following user(s) said Thank You: nicolas

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