Issue with uploading new images after update.

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9 years 3 months ago #240714

-- HikaShop version -- : 2.6.1

I'm seeing an issue with uploading new product images after an update to 2.6.1

My current images all display fine, but when I go into the back-end, add a new image and delete the old one I get the placeholder "tag" image in the front and back-end.

On investigating this I can see that my new image (a PNG file), is being incorrectly classified as a "file" and not a "product" and is therefore being uploaded into the upload/safe directory. Furthermore, the image reference is being stored in #_hikashop_file as file_type "file". I've checked that PNG files are in my list of accepted image types.

Have now verified that the same issue is present after updating to 2.6.3
So, for every new image I'm applying I have to go into my product, add the new image, then move my image from the media/com_hikashop/uploads/safe directory into media/com_hikashop/uploads and then edit the file_type field in #_hikashop_file before going back to my product and deleting the old image.

Last edit: 9 years 3 months ago by bonzomedia. Reason: Confirmation Same Issue in 2.6.3

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9 years 3 months ago #240728

Hi,

I am not able to reproduce your issue in our local/test websites.
Would it be possible to have more details about your HikaShop file/image configuration ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #240779

Jerome,

Here it is...

Attachments:

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9 years 2 months ago #240791

Hi,

Could you provide a backend access to your website through our contact form with a link to this thread so that we could have a look at your problem ?

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9 years 2 months ago #240792

Hi,

Could you provide a backend access to your website through our contact form with a link to this thread so that we could have a look at your problem ?

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9 years 2 months ago #240809

Nicholas - sent via contact form...

Regards

Richard

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9 years 2 months ago #240813

I've tried on your backend and it correctly stored the image file in the image upload folder:
take.ms/QxJPb
I've tried both wtih a PNG and a JPG.
Are you sure that you didn't made a mistake and drag'n'droped the image in the files upload area of the product ?

The following user(s) said Thank You: bonzomedia

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9 years 2 months ago #240862

OMG! That's embarassing! Yes, that's exactly what I've done.

Sorry to have wasted your time - but a suggestion might be to more clearly differentiate the two panels between images and files? It might help others who might be as dumb as me!

Thanks for your help, as always.

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