ERROR 500 - Internal Server Error!.

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9 years 2 months ago #241399

Hi there.
I am testing HikaShops component for our needs.
From some reason , while installing the component i get ERROR 500 - Internal Server Error!.
After refresh i found that the component installed, but only some feathers working properly. When i am trying to get in to a Product tub, i get the same 500 error.
I am cheeking the free component, to investigate if it is answering our needs for buying the commercial one.
Please help me
br
vitaly

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9 years 2 months ago #241412

Hi,

If there was a problem during the install, I would recommend to run the install again because it means that the install process stopped in the middle due to some kind of restriction of your web server (memory limit, or execution time limit).
You can either ask your web server administrator/hosting company to raise these restrictions, or you can circumvent by proceeding to an install via FTP as explained here:
www.hikashop.com/support/documentation/5...-to-install.html#ftp

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9 years 2 months ago #241446

Good morning.
Well, at this point the server located on my own virtual machine, so i am a host :-).
I tried to install component via ftp, same result, its fall on installation part and not on the uploading.
After that, some parts of the component works properly, and some parts as "product" fall with error 500.
If it possible, i can make you a team viewer or sklype connection, to show you the problem.
Anyway, looks like something in the settings of my server or in the component broken.
Must to say, that all other installed component (eShops) was no any problem, only hikashop fall in this error, but hikashop is the one i loved ;-), so i really really need your help.

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9 years 2 months ago #241459

Hi,

If it's on your virtual machine, then increase the memory_limit and max_execution_time settings of your php.ini, restart your apache and try again.
Also, if you get a 500 error, you can look in the PHP error log of your web server for the error message corresponding to the problem, it will tell you the source of the problem.

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