Finish button doesn't take us the paypal page

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9 years 2 months ago #242143

Hi,
We have been using Hikashop and was working fine until last week. Pressing the finish button doesn't take us to the paypal page. We have updated the plugin as seen that caused problems in previous threads, but it is not working on our site. Could you suggest a solution.

Thanks

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9 years 2 months ago #242150

Hello,
If you don't see error messages on your checkout, it could come from your template:
www.hikashop.com/support/documentation/6...issues.html#messages

Or it could be coming from your checkout workflow that you can check and configure via "Hikashop->System->Configuration->Checkout".

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9 years 2 months ago #242313

It give the following error as it fails to connect to paypal. We never had an issue with the checkout process before.

Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.

Thanks

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9 years 2 months ago #242349

Hello,
You'll probably find your answer through that thread :
www.hikashop.com/forum/payment-methods/8...-paypal-timeout.html

It seems to be similar to that issue:
stackoverflow.com/questions/29956145/for...essful-in-all-others
Try to change the line:
<input id="hikashop_paypal_button" type="submit" class="btn btn-primary" value="<?php echo JText::_('PAY_NOW');?>" name="" alt="<?php echo JText::_('PAY_NOW');?>" />

to:
<input id="hikashop_paypal_button" type="submit" class="btn btn-primary" value="<?php echo JText::_('PAY_NOW');?>" name="" alt="<?php echo JText::_('PAY_NOW');?>" onclick="document.getElementById('hikashop_paypal_form').submit(); return false;"/>

in the file plugins/hikashoppayment/paypal/paypal_end.php and see if that helps. It should normally not be necessary and is not on our end but maybe it will help on your website.

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