Undercharged Shipping

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- Browser(s) name and version -- : Chrome

A year or two ago, I had two packages that went international from my online store here in the U.S. that were under charged for shipping. I believe I discussed it here, and that issue had since been resolved...but today, I had the first one for a destination in the U.S that was undercharged. Shipping charge was $6.85, actual was a bit over $9.00.

I checked the weights of the products, as well as the dimensions, and everything is correct. Total weight of the package was a bit over 4lbs. The $6.85 charge is usually associated with a Small Flat Rate box...but the amount this person purchased required a box that was 10" x 8" x 6".

Any thoughts on this? I'd hate for it to continue to happen as that kills any profit margin I have as I don't make much as it is.

Thanks!

Hello,
As I said through that thread :
www.hikashop.com/forum/shipping-methods/...g-prices.html#240542

The USPS shipping plugin algorithm automatically "group" your products together into packages based on the USPS package's size/weight restriction.
In your case, the best solution will probably be to directly add a fixed price through the "Price" option of your shipping method OR, directly edit the usps.php file of your USPS shipping plugin and add this line :

$limit['unit'] = 1;

$packages = $this->getOrderPackage($order, array('weight_unit' => 'oz', 'volume_unit' => 'in', 'limit' => $limit, 'required_dimensions' => $required_dimensions));

Thanks Mohamed...but I have some questions...

#1 - It sounds as if it thinks there are going to be a couple boxes with a few products each, if that's the case...why is that & why did it only charge 1 shipping charge at $6.85?

#2 - Not sute what to put in to the price of the shipping charge. Is this like a flat rate shipping charge, that will be displayed & charged to ALL subsequent orders?

#3 - If I were to do your fix by editing the .PHP file...I'm guessing that it will calculate all products together for dimensions and weight, and send that sopecific number to the US Postal Service? If so, that may cause new problems as the items I sell could be stacked. Each blister that the product comes in is 5" x 3" x 1.25"...so if someone were to buy multiples, they could be stacked up high, wide, deep, or any combination thereof.

Sorry if I'm asking questions you know right away but I don't. I'm definitely no programer, so I'm just trying to make sure if I make a change I don't screw something else up. My wife & I just brought home newborn twins 6 weeks ago, and them along with our 2 year old is causing me not to have time to take care of things like this.

Thanks!

Hello,

Sorry if I'm asking questions you know right away but I don't. I'm definitely no programer, so I'm just trying to make sure if I make a change I don't screw something else up

No, it's only happened with larger orders. For instance, this $6.85 price is for a small flat rate box which would fit roughly 4-5 items I sell. The customer purchased 28 items...so not sure what I need to do.

I don't want to over charge customers...it's one of the things I'm known for & people rely on with me.

I only have selected First Class Mail & Priority Mail for US, as well as their international versions...those are the only shipping selections I have.

Hello,

If you only have it for packages with multiple products, then you should try it with the code customization that I gave you through my previous message.

Mohamed Thelji wrote: Hello,

If you only have it for packages with multiple products, then you should try it with the code customization that I gave you through my previous message.

Hello,

My bad, I thought you had higher rates for bigger packages ! Well, the best solution will probably be to directly gibe us a temporary back-end and FTP access through our contact form so that I can directly test and debug it for you.
www.hikashop.com/support/contact-us.html
Can you also give us through your message :
- The link to that thread
- Step by step instructions so that we can properly reproduce your issue (product&quantity in your cart, shipping address used,..).

Thank you.

Mohamed, I apologize for the long delay, my wife & I just brought home newborn twins 7 weeks ago...and they are consuming almost all my time. I'll get some access setup in a test environment for you as soon as I'm able.