Pay order which is not yet paid

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9 years 1 month ago #243814

-- HikaShop version -- : Business

Hi,

I need to add a button in the client area order list to pay his unpaid order.
it's in created mode and for some reason it hasn't been paid.
This button or link should lead to Payment method page.

Please advice,

Thank you

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9 years 1 month ago #243823

Hi,

Look for, and use, the option "Payment of orders not paid immediately" in the main configuration. Here is the documentation for it: www.hikashop.com/support/documentation/5...nfig.html#main_order

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9 years 1 month ago #243825

Hi,

I've turned on all the 3 options

Allow customers to reorder
Allow customers to change
their payment method after checkout
Payment of orders not paid immediately

but I only see a REDORDER button, should I see PAY NOW button as well?

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9 years 1 month ago #243831

Hi,

Then there is a problem with the order status settings of the order section of the HikaShop configuration.
The orders must be considered as not needing a payment because of how these options are set if you don't see the pay button next to the reorder button.

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9 years 1 month ago #244095

what do you mean a problem?
What kind of problem and how can I solve it?

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9 years 1 month ago #244097

What I mean by "a problem" is that you configured these settings in a wrong way.
I don't know what you can do as I don't know how you configured them.
Please provide a screenshot of these settings and then I should be able to tell you.

Last edit: 9 years 1 month ago by nicolas.

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9 years 1 month ago #244140

Hi

Please see attached screenshots

Thanks

Attachments:

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9 years 1 month ago #244167

Hi,

In the "unpaid order status" setting, you want to select the "created" status.

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9 years 1 month ago #244282

Thank you, it is working well with almost all the shipping methods.

Only PayPal is problematic and says this order has already been paid, any ideas?

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9 years 1 month ago #244289

Hello,

For your Paypal issue, can you check these points :

- Are you sure, that with your test the order wasn't ever paid ? Check in your Paypal account settings.
- Have you several e-commerce website link to the same Paypal account ?

I explain, the idea your HikaShop create precise order reference ("Order number") the first will be "B1" for example.
And so if you have two HikaShop for the Same account, there will be this kind of error message...

Awaiting news from you.

Regards

Last edit: 9 years 1 month ago by Philip.

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